Tools & Hardware Lead

Description

The Hardside Lead is responsible for enhancing the Murdoch's customer experience by overseeing various tasks in the Hardside department. They work closely with the Assistant Store Manager to maintain high merchandising standards, create task lists, offer training and development opportunities, and establish departmental objectives. Their primary focus includes exceptional customer service, overseeing the completion of department tasks, effective communication, and nurturing the development of the Hardside team members.

As a Murdoch's Team Member in this role, you will...

• Commit to the success of the team by embracing Murdochs’ mission, values, and principles.
• Provide exceptional customer service with a focus on the customer’s needs and solutions that meet them, in a manner that makes them feel valued and welcome in our stores.
• Support the department manager(s) to facilitate the highest standards in merchandising, and store appearance.
• Create daily worklists for the Hardside department team members.
• Merchandise, stock, re-stock, and recover products within the department according to Murdoch’s merchandising standards.
• Complete inventory pricing and maintenance duties.
• Display consistent and sound judgment when dealing with exchanges or returns in accordance with company policies and procedures.
• Manage product sets within the department.
• Develop product knowledge across the breadth of products in the department and provide training and development to hardside team members.
• Practice service-oriented leadership within the department and cross-functionally throughout the store.
• Set and maintain signage in the department and on endcaps for sales, promotions, events, vendor assets, and financing option.
• Communicate effectively and create positive working relationships with team members.
• Create and maintain a safe environment for customers and team members.
• Exhibit proper radio and phone etiquette.
• In certain stores, Leads may also operate as 'key carriers', working alongside a member of the store management team to open and/or close the store. When doing this, an Assistant Manager or Store Manager will also be present in the store.
• Work with the Assistant Store Manager to develop and achieve goals.
• Other duties as needed, throughout the store.

Requirements

As a Murdochian in this role, you must...

• Have exceptional merchandising ability.
• Be an effective leader with growth, purpose, motivation, and optimization in mind.
• Complete multiple specialist certifications within the hardside department or have demonstrated equivalent experience.
• Have strong communication (written, oral, and interpersonal) skills.
• Have strong organizational skills.
• Positive attitude and demonstrated practice of learning.
• Excel in a fast paced, evolving work environment.
• Effective problem-solving skills.
• Strong Windows-based computer skills – especially with Microsoft products.

Physical Demands:

• Standing for long periods of time.
• Heavy and repetitive lifting (up to 50 lbs).
• Bending, carrying, and pushing.
• Working on a ladder.
• Repetitive wrist movements on keyboard.
• Close vision for computer work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Competitive Benefits + Compensation:

• $19 - $20 per hour depending on experience.
• Amazing Employee Discount on everything from clothes to power tools to pet food.
• Multiple Health Insurance* options to best suit your needs after 60 days.
• Dental & Vision options to complete your health plan.
• Life Insurance to secure your family’s financial future.
• Paid Vacation* allows you to relax and recharge.
• Holiday Pay throughout the year so you can celebrate with your family.
• Paid Sick Time** empowers you to stay home and focus on your health without losing pay.
• 401(k) with a generous 4% company match to help plan for retirement.
• Paid Parental Leave* to take time to bond with your family’s new addition.
• Community Giving Program matches your donations and provides paid volunteer hours.
• Wellness Program* saves you money by lowering medical premiums with credits earned.
• Training Program helps you expand your knowledge and skills with over 250 courses.
• Other various Voluntary Insurance Options.

*Available to full-time team members.

**Available to full-time team members and Colorado part-time team members.