Outpatient Access Rep II

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910137 CVSL - Vascular Surgery

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 204 H

Compensation Range:

$19.15 - $25.85

Responsibilities:

The position serves the Vascular Surgery patient population and referring physicians, combining reception/registration/scheduling duties at the Canal View Office reporting to the Vascular Outpatient Access Representative III and Practice Manager. The candidate must possess excellent communication skills and exercise independent judgment and initiative in registering, scheduling, and communicating with patients. The position requires attention to detail - the ability to prioritize tasks, to type accurately, and be familiar with and comfortable working with computers. The candidate must be able to work independently and perform routine and non-routine clerical duties of a specialized nature in an extremely busy environment.

ESSENTIAL FUNCTIONS

Reception: 

• Greets patients to initiate positive ambulatory experience, identifies healthcare provider to be seen, directs patients to next destination, obtains signatures as needed (e.g. for insurance forms, surveys), identifies and assesses patients’ special needs (e.g. interpreters), monitors the reception to ensure patient needs are met. Must possess the ability to provide answers to questions asked by patients, and to determine which questions should appropriately be addressed by physicians or other health care providers.

Registration:

• Collects and updates patient demographic and financial information in an efficient, customer-oriented manner, asks specific questions of patient to verify information accuracy to ensure a billable account is established, enters information into hospital information system via automate system. Ensure proper forms are provided to the patient with assistance provided to patients as needed to ensure completion. Checks for completeness and accuracy; communicates any discrepancies back to provider for clarification. Provide patients and health care personnel with appointment/procedure descriptions and special instructions as necessary. 

Financial/Billing:

• Collection of copays as necessary, including for provider visits and procedures. Maintain receipt information. Reconciles all payments against necessary systems (eg, Wells Fargo). Close cash drawer daily in EPIC and complete billing.

Appointment Scheduling: 

• Schedules new and follow-up visits using the hospital’s electronic medical record, monitors schedules and reports problems to Supervisor, occasionally coordinates appointments for ancillary testing, procedures, or referrals to other clinic sites, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedule outside services to meet patient’s needs (e.g. transportation), ensures patients satisfaction with visit prior to leaving their appointment. 
• Must project professional image to allow collection of accurate and complete medical information, while maintaining patient confidentiality issues. Interacts effectively in carrying out these responsibilities, presenting a positive image for Vascular Surgery. Demonstrates knowledge of medical terminology.

​Administration: 

• Review all provider schedules in advance of clinic date to verify accuracy. Communicate issues to nursing, APPs, or providers as appropriate Rectify any errors that may have occurred.
• Create updated schedules on a daily basis to reflect add-ons and walk-ins.  Stock forms at front desk at clinic, prepare clipboard for surveys and paperwork as needed. Sort and open mail daily. Check and distribute surgeon outbox.  

Cross coverage with travel to other locations and other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 1 year related experience in an administrative office or customer service field required or
• Completion of Vision Care 1,2,3 courses required
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Medical terminology experience preferred
• Demonstrated ability to word process documents and enter data into a database preferred
• Demonstrates the ICARE values to patient, families and staff preferred
• Demonstrated skills related to achievement of customer satisfaction preferred
• Ability to act as a resource to less experienced staff preferred
• Excellent interpersonal and organizational skills preferred
• Working knowledge of word processing and spreadsheet applications preferred
• Experience in medical office setting preferred
• Cadence, e-record and medical terminology preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.