POA Authorizations Specialist

Who We Are:

As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.

Our Culture:

We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.

We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned recognition as a five-time Tennessean Top Workplace and a three-time (and counting) USA Today Top Workplace. Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.

The Position:

The POA Authorization Specialist is responsible for obtaining, submitting, tracking, and maintaining power of attorney authorizations for client accounts. This position coordinates with clients, internal teams, and state agencies to support accurate account setup, timely authorization approval, compliance with state requirements, and successful client onboarding.

Essential Duties and Responsibilities

• Prepare power of attorney (POA) forms for client review and signature
• Monitor authorization status and follow up with clients to support timely completion
• Submit completed authorization documents to state agencies and track them through approval
• Maintain accurate authorization documentation and update applicable internal systems
• Coordinate with state unemployment agencies to confirm and follow current authorization requirements
• Secure electronic authorizations and retain required supporting documentation
• Support client onboarding by verifying that accounts are properly established in state systems, including applicable SIDES enrollment requirements
• Respond to client questions regarding forms, authorization processes, and documentation requirements
• Collaborate with UI Tax Analysts and other internal teams to resolve authorization-related issues
• Generate and review reports to identify outstanding authorizations, delays, and opportunities for process improvement
• Support process changes, system updates, and initiatives related to client account authorizations
• Assist with special projects and perform other duties as assigned

Required Qualifications

• High school diploma or equivalent
• One or more years of administrative, documentation processing, account setup, or related experience
• Experience managing documentation, tracking activities, or processing workflows
• Proficiency in Microsoft Office, including Outlook and Excel
• Equivalent combination of education and relevant experience may be considered

Special Considerations and Prerequisites

• Strong analytical and problem-solving skills with the ability to identify issues and recommend solutions
• Excellent written and verbal communication skills with the ability to interact professionally with clients, state agencies, and internal stakeholders
• Strong organizational and time-management skills with the ability to prioritize work and meet multiple deadlines
• High level of accuracy and attention to detail when processing documentation and maintaining account information
• Ability to work independently while collaborating effectively across teams
• Ability to adapt to changing processes, systems, and state requirements
• Ability to take initiative and follow assignments through completion with minimal supervision
• Strong client service orientation with a focus on responsiveness, accuracy, and quality
• Ability to handle confidential information appropriately and maintain professionalism
• Must be able to perform the essential functions of the position with or without reasonable accommodation