- Salary
- $18k – $20k/mo
- Location
- Makati City, Metro Manila, PH
- Workplace
- Remote
- Type
- Full-time
- Source
- BetterTeam
Description
Join our team while working at the comfort of your home!
CAMPAIGN COORDINATOR
Starting salary: PHP 18,000 - 20,000
Starting salary: PHP 18,000 - 20,000
*Must have own equipment, or willing to provide
Job Description:
- Assist in the implementation and coordination of daily campaign operations.
- Monitor agent attendance, schedule adherence, and basic performance indicators.
- Provide timely updates, reminders, and campaign announcements to the team.
- Help facilitate team huddles and refreshers as needed.
- Ensure agents are well-briefed with campaign objectives, call flows, and updates.
- Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling.
- Relay agent concerns or escalations to the Operations Manager.
- Assist in addressing simple policy clarifications or documentation follow-ups.
- Promote a positive and collaborative work environment.
- Generate and submit daily/weekly/monthly campaign performance reports.
- Track KPIs such as performance statistics, attendance, and QA scores.
- Flag performance trends, areas of concern, and improvement opportunities to supervisors.
- Maintain records and trackers used for agent performance monitoring.
- Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans.
- Support the implementation of developmental action plans.
- Collaborate with leadership in training, nesting, and transitioning of new hires.
- Help document campaign SOPs and contribute to process improvement initiatives.
- Keep campaign logs, attendance sheets, and report files updated.
- Assist in scheduling coaching or evaluation sessions as needed.
- Support documentation of agent feedback, error reports, and other relevant forms.
- Perform other administrative tasks as assigned by the Operations Manager.
Qualifications:
- Experience as an account manager/telemarketing agent.
- Experience as a quality assurance analyst.
- Proven experience as a campaign manager or similar supervisory position.
- Proficient in English.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Excellent organizational and leadership skills.
- Ability to coach, train, and motivate employees.
- Knowledge of performance evaluation procedures.
- A results-oriented approach.
- Excellent problem-solving and customer service skills.
- Ability to work under pressure.
- Ability to work harmoniously with other positions in the company.
MUST HAVE the following equipment:
- Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM).
- Headset: A4Tech (HU 7P or HU 50) or Jabra USB-type headset with noise-cancelling feature.
- Internet connection: Wired connection; minimum of 10 Mbps.
So, why join us?
- Permanent work-from-home or Hybrid set-up in Batangas City.
- Full-time and Long-term Employment.
- Government-mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
- Salary will be based on: Skills, Attitude, Performance, Attendance.
- Opportunity for regularization and promotion.
- US and Canadian clients.
- Shift: Graveyard Monday to Friday.
- Training: 1 month.
WE LOOK FORWARD TO MEETING YOU!
Skills
PHPCustomer Service
