Customer Support Technician - EPI

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. Rarely needs technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has comprehensive understanding of a range of processes, procedures, systems and concepts within own discipline

Business Expertise

• Has in-depth understanding of how related teams coordinate their efforts and resources to achieve shared and individual objectives

Leadership

• May act as a lead for the team, may coordinate the work of others beyond own area. May provide subject matter guidance to more junior team members

Problem Solving

• Resolves problems by identifying and selecting solutions and applying methods, techniques, experience and precedents; exercises judgment within generally defined practices
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Impact

• Has direct impact through responsibility for the quality of deliverables

Interpersonal Skills

• Demonstrates tact and diplomacy to exchange ideas and information in a concise and logical way

## Qualifications

### Education:

Associate's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

4 - 7 Years

### Work Experience:

## Additional Information

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### Shift:

Day (China)

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### Travel:

Yes, 20% of the Time

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### Relocation Eligible:

Yes

### Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.