- Location
- Knoxville, Tennessee
- Type
- Full-time
- Department
- Healthcare
- Source
- BetterTeam
Description
Excellent Staff | Family-oriented Environment | Competitive Pay and Benefits.
We're looking for great people to join our team. We're looking for individuals who are passionate about providing exceptional customer service and who maintain a positive, friendly attitude and mindset each and every day. As a Medical Receptionist in our practice, you will be responsible for providing a wide range of clerical duties while coordinating patient visits in check-in, check-out and scheduling roles. If you are looking for great co-workers, a consistent schedule, and a supportive environment, we invite you apply.
Location(s):
- 2121 Highland Avenue, Knoxville, TN 37916 (4-5 days/wk).
- 9017 Cross Park Drive, S100, Knoxville, TN 37923 (4 days/wk).
Days: Monday - Friday, No weekends.
Benefits:
- Vacation/PTO Leave.
- Sick Leave, Medical Insurance.
- 401k Retirement Plan.
- FSA/HSA options.
- Paid Holidays.
- Supplemental Options (Dental, Vision, Life, Disability, etc.).
- Uniforms.
- CPR Certification.
Qualifications:
- Excellent people skills and communication skills with great eye contact and a clear and pleasant voice.
- Neat, well-groomed, professional appearance; body art covered, earrings only preferred.
- Detail-oriented, able to multitask and work in a fast-paced environment.
- Reliable and punctual attendance.
- Strong problem-solving, time management and organizational skills.
- Knowledge of medical terminology, insurance verification and eligibility preferred but not required.
- Strong computer and typing skills; learns quickly; experience with electronic medical records preferred.
- Understanding of confidentiality and handling sensitive patient information.
Responsibilities:
- Greets, engages, and communicates well with patients and their families while providing an excellent customer service experience.
- Collaborates with clinical staff and other offices to ensure a seamless patient experience.
- Serves in check-in, check-out, and medical record roles.
- Responds to phone inquiries in a timely and professional manner.
- Performs insurance eligibility and benefits verification.
- Appointment scheduling, reminders, and confirmation; assesses schedule for optimal patient flow.
- Maintains accurate and up-to-date demographic and clinical data utilizing EMR and information systems while ensuring confidentiality.
- Collects copays and payments on account.
- Manages office supplies, equipment, and inventory.
- Provides administrative support to management staff as required.
- Maintains an organized and clean reception area.
- Perform other clerical and administrative tasks as needed.
Skills
EMRCPRCustomer Service