EXECUTIVE OFFICER, INFORMATION TECHNOLOGY (BUSINESS OPERATIONS)

Assists the Chief Information Technology Officer (CITO) in executing the overall functioning of Metro's Information Technology Services (ITS) by supporting and leading Metro's internal ITS staff to meet their objectives of providing much of the technology infrastructure that supports communications with the public and near real time information to partners in Operations, other business units, and the public to improve mobility and trip experience.

Recruitment Timelines: Interviews are projected to be scheduled for the week of November 16, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.comprofile and emails for the latest updates.

• With the CITO, provides strategic leadership, assistance, and direction for Metro's use of information technology
• Provides leadership in planning/managing progress toward strategic goals and objectives for the ITS department
• Provides technical advice to the CITO on the development and enforcement of information technology throughout Metro
• Provides technology insight for public-facing innovation initiatives
• Provides assistance in forecasting Metro's information systems needs concerning hardware, software, and/or human resources staffing
• Oversees technology architecture and infrastructure planning and engineering
• Oversees IT infrastructure daily operations and service delivery
• Provides oversight of department's administrative functions including budget development, procurements, policies, and procedures
• Directs the preparation of Requests for Proposals (RFPs) for various assigned projects
• Coordinates the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects
• Represents Metro before outside agencies, organizations, and interdepartmental task forces and committees in the absence of the CITO
• Interfaces with Board of Directors staff and senior leadership team as necessary to communicate status of agency initiatives; prepares written and oral reports, as required
• Participates in the department's information security, disaster recovery, and safety programs
• Supervises, trains, and motivates assigned staff

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field; Master's Degree in related field preferred

Experience

• Eight years of relevant senior management-level experience administering information systems

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Professional/industry certifications preferred, such as Project Management Professional (PMP) Certificate, Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Associate (CCNA), FCC (Federal Communications Commission) Radio License, Certified Information Systems Security Professional (CISSP), and Certified Information Security Manager (CISM)

Preferred Qualifications



Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, applications and practices of information technology systems, including advanced technology, systems, integration, state-of-the-art hardware, software systems and emerging technologies
• Applicable local, state, and federal laws, rules and regulations governing information systems within a public agency environment, such as PCI-DSS (Payment Card Industry Data Security Standard), HIPPA (Health Insurance Portability and Accountability Act), and PII (Personally Identifiable Information)
• Cyber security best practices
• Project Management Lifecycle (PMLC)
• Systems Development Lifecycle (SDLC)
• Budget, procurement, and contract procedures and administration for public agencies
• Long-range information systems strategic planning methodology and techniques
• Organizational behavior and modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and directing the work of information systems functions
• Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
• Overseeing and managing large-scale projects serving a diverse group of stakeholders across all business units within Metro
• Determining strategies to achieve goals
• Thinking strategically and innovatively
• Exercising sound judgment and creativity in making decisions and in stressful situations
• Utilizing computers and technology for decision making
• Communicating effectively orally and in writing
• Effective business writing and preparing executive reports
• Interacting professionally with various levels of Metro employees, the Board of Directors, and outside representatives
• Conflict resolution

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Lead multidisciplinary groups to meet agency objectives
• Organize and prioritize limited resources
• Manage large and complex projects
• Represent Metro at external events in a professional manner
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Prepare comprehensive reports and correspondence
• Develop and manage multimillion-dollar budgets
• Plan financial and staffing needs
• Make financial decisions within a budget
• Supervise, train, lead, coach, and motivate assigned staff
• Travel to offsite locations within a reasonable timeframe
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Communicating through speech in the English language required

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