QA/QC Specialist - Line Locating

Bermex, Inc.

Full time Regular

QA/QC Specialist – Line Locating

About The Team

At Bermex, we put value on our customer relationships. We’re always looking for ways to delight our customers by going the extra mile. Bermex offers expert utility services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line locating, software service solutions, and water, gas, and electric meter reading.

At Bermex, we are always looking for motivated individuals who enjoy working independently, supporting field teams, and working outdoors to become part of our team.

About the Role

The QA/QC Specialist reports to the Line Locator Supervisor and supports the accuracy, safety, and consistency of line locating services. This position conducts field audits, reviews locating practices and documentation, identifies quality trends, and provides hands-on guidance to Line Locator Technicians I–III.

Working closely with the Line Locator Supervisor, this role helps address quality concerns, reinforce company and client standards, and support continuous improvement. The position is a nonexempt, hands-on field role and does not carry independent supervisory or disciplinary authority.

What You'll Do

Field Quality Assurance & Audits

·   Conduct routine and targeted field audits of utility locates, markings, ticket completion, and supporting documentation.

·   Verify work against applicable 811 requirements, utility maps, client specifications, company procedures, and damage prevention standards.

·   Identify locating errors, incomplete records, and recurring quality concerns; document findings and escalate issues promptly.

·   Track audit results, corrective actions, and quality trends; maintain accurate reports and follow-up records.

Technical Support & Training

·   Provide field coaching and practical guidance to Line Locator Technicians I–III on locating methods, equipment use, documentation, and safe work practices.

·   Support new-hire field training, competency checks, and refresher training in coordination with the Line Locator Supervisor and training team.

·   Demonstrate proper locating techniques and assist technicians with complex tickets or field challenges as assigned.

·   Recommend process improvements and additional training based on audit findings and recurring issues.

Safety, Compliance & Damage Prevention

·   Observe field practices for compliance with company safety policies, client requirements, and applicable regulations.

·   Assist with reviewing utility damages, near misses, and quality incidents by gathering field facts and documentation.

·   Report hazards and serious quality concerns immediately and support timely corrective follow-up.

·   Check that locating tools, equipment, and assigned vehicles are used and maintained appropriately.

Communication & Reporting

·   Share objective audit findings and technician development needs with the Line Locator Supervisor.

·   Coordinate with field employees and Operations leadership to resolve quality or documentation questions.

·   Prepare clear and timely quality reports, including trends, repeat findings, and recommended improvements.

·   Maintain professional communication with clients or other stakeholders when assigned.

Other duties as assigned.

About You

Must Haves

·   High School Diploma or GED.

·   At least 3 years of underground utility locating or closely related damage prevention field experience.

·   Demonstrated knowledge of 811 ticket processes, utility maps, locating equipment, marking practices, and field documentation.

·   Ability to evaluate field work, provide constructive technical feedback, and maintain accurate audit records.

·   Valid driver’s license and ability to meet company driving requirements.

·   Ability to work outdoors in varying weather conditions and travel between assigned job sites.

Nice to Have

·   Experience conducting quality assurance audits, damage investigations, or field competency assessments.

·   Prior experience coaching or training utility locating technicians.

·   Familiarity with electronic ticket-management, mapping, and quality-reporting systems.

·   Experience supporting multiple crews or field locations.

Your Skills

·   Strong attention to detail, sound judgment, and commitment to safety and locating accuracy.

·   Clear written and verbal communication, including the ability to document findings objectively.

·   Ability to coach others respectfully while escalating performance decisions to management.

·   Strong problem-solving, organization, and time-management skills.

·   Comfort using mobile devices, Microsoft Office, and field reporting systems.

For applicants residing in Massachusetts, the pay rate for this role is set at $37/hr

Benefits  

Health and Safety:  

·        Group health plans including medical/prescription, dental, vision and a variety of other coverage options  

·        Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability  

·        Flexible Spending Accounts or an option for a Health Saving Account with company match  

·        Company paid Employee Assistance Program (EAP) for all employees and eligible family members  

Retirement:  

·        Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost  

·        Roth or Traditional 401(k) Retirement plan with company match   

Time Off

• Paid Vacation and Sick Time
• Paid Holidays including the day after Thanksgiving and Christmas Eve
• Veterans Day paid time off for our veterans

Perks/Allowances:  

·        Company vehicle (for all driver-based positions)  

·        Gas card for company vehicle (if applicable)  

·        Company provided cell phone or mobile allowance (if applicable)   

·        Boot allowance from approved vendors   

·        Daily per diem for travel-based positions   

Where We Work

This is a field-focused position with occasional office or administrative responsibilities. Regular travel between job sites and outdoor work in varying weather and terrain conditions are expected. A company vehicle and equipment may be provided based on operational needs.

Classification: Nonexempt (overtime eligible).

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Company: ACRT, Inc.