Customer Service & Billing Administrator

Join a trusted Australian packaging and supply chain business as a Customer Service & Billing Administrator - and be the clear, friendly voice that growers rely on.

The Opportunity

Take ownership of grower accounts from billing through to reconciliation, while helping growers understand their charges and how the business works. You will work closely with sales, finance and operations teams to resolve issues quickly and deliver a positive grower experience.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ASW is my second home and family. They have opened a lot of opportunities for me.”- Underwriting Assistant, ASW Philippines.

What You’ll Do

• Be the main point of contact for growers on account, billing and service queries, seeing each one through to resolution
• Prepare, process and check grower billing accurately and on time in SAP and other business systems
• Reconcile grower accounts, investigate discrepancies, and process credits and adjustments in line with approvals
• Explain charge rates, invoices and account processes to growers clearly, patiently and with empathy
• Set up new grower accounts and keep master data, pricing and charge rates accurate and up to date
• Work with Finance, Sales and Operations teams and support month-end billing and reconciliation

Key Criteria

• Experience in billing, accounts administration, accounts receivable or customer service, with a strong reconciliation component
• Hands-on experience with SAP or a similar ERP (billing, invoicing, master data, pricing and reporting)
• Experienced in Excel, Outlook and Teams
• Excellent written and verbal communication, able to explain financial information in plain language and handle difficult conversations calmly
• Detail-oriented and analytical, experience in agriculture, fresh produce, supply chain or logistics and a relevant qualification are an advantage

Work setup:

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a hybrid setup (3 days onsite, 2 days remote) after a 6-month onsite probation.

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