Automotive Service Advisor/Writer

Description

Join a team where your success matters! At Lou Bachrodt, a trusted family-owned business, our greatest competitive edge is simple: HIRING GREAT PEOPLE. Are you ready to thrive in a fast-paced environment that truly rewards your effort? Do you want to be part of a high-energy team that’s breaking records—and having a blast while doing it? We believe that the strength of our company is built on developing the character, confidence, and success of each individual. Join our family at Lou Bachrodt Chevrolet in South Florida, where we offer a supportive team environment, top-tier benefits, and continuous training and growth opportunities. We offer a supportive environment where everyone is empowered to thrive, collaborate, and make a real difference. It’s this dedication that sets us apart and shines through in everything we do.

The Automotive Service Advisor/Writer is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction.

Duties:

• Obtain customer and vehicle information.
• Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer pay and warranty service
• Listen to and help interpret customers’ statements accurately
• Learn and retain customers’ names.
• Secure agreement from customer before repairs begin.
• Cover estimate of cost, and approximate time when car will be completed
• Use prescribed service aids in a manner that will increase customer satisfaction and service sales.
• Actively promote service sales and look for opportunities to foster and suggest new or used car sales
• Promptly and professionally answering service calls and setting and confirming appointments.
• Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Stay informed about new products, services, and industry trends to provide knowledgeable recommendations to customers.
• Demonstrate professional personal behavior; conduct oneself in a manner that brings credit to the dealership.
• Dress in a manner that is in accord with the policy of the dealership; treat all customers in a helpful and courteous manner and strive for complete customer satisfaction in every case

Requirements

• Ability to use computer technology (ie: Reynolds & Reynolds.)
• Proven experience in automotive service or sales is preferred.
• Valid drivers license and good driving record.

All applicants must be able to demonstrate the ability to pass pre-employment testing including background checks and drug tests.

Lou Bachrodt Automotive Group is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We embrace diversity and equal opportunity, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.