Food & Beverage Supervisor

About Us

Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $22.00 - $25.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Supervise the daily operations of the Banquet area, In-Room Dining and support of Starbucks to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.

Essential Duties and Responsibilities

• Supervise and direct the Banquet and In-Room dining associates
• Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
• Assist in the daily operations of Starbucks with partnership of our Starbucks Manager
• Supervise the daily operations of the Banquet and In-Room dining area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality, and hospitality.
• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
• Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
• Monitor and control the maintenance/sanitation of the Banquet and In-Room dining areas and equipment to protect the assets and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills      

• High School Diploma or equivalent required.
• Hotel experience preferred.
• Ability to use point of sale.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
• Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.
• Effective verbal and written communication skills. •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.