Retail Manager - Yellowstone National Park

Overview

 

Live. Work. Explore. as a part of our Retail team in Yellowstone National Park!

 

Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!

 

Job Summary:

Retail management involves overseeing the retail operation at a designated location while ensuring exceptional guest service in line with Xanterra’s hospitality standards. Responsibilities include training staff on sales techniques, maintaining cleanliness and organization of the sales floor, managing inventory and records, and fostering collaborative relationships with management and support staff. In this position, you will also be required to comply with cash handling policies, environmental practices, and safety protocols.

 

The Details:Position Type: SeasonalSeason Dates: Mid April 2027 to Early November 2027 (length of season varies depending on location)Pay: $1,764 to $1,828/Bi-Weekly (wages varies depending on location)

 

Life in Yellowstone: 

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program 

Benefits: 

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

 

Responsibilities

• Oversee retail operations and ensure adherence to Xanterra’s hospitality standards for excellent guest service
• Enforce cash handling policies among sales associates and maintain accurate shop records, including payroll and inventory control
• Train staff on effective sales techniques, including suggestive selling and add-on sales, while monitoring performance
• Maintain cleanliness and organization of the sales floor and displays according to the Visual Merchandising Manual
• Provide accurate information to guests and address concerns with the Location Manager or appropriate support staff
• Report issues such as shrinkage and guest problems promptly to management
• Schedule, supervise, and develop gift shop personnel, providing regular feedback through evaluations
• Ensure compliance with environmental management systems and maintain a safe work area, including proper rotation of perishable items

Qualifications

• Knowledge of Current POS and Inventory system and ability to troubleshoot common problems.
• Able to perform all duties of a Sales Associate. Be accurate with cash handling, daily reportingprocedures and inventory control.
• Able to coach employees to maintain high and consistent standards in the gift shop.
• Understanding of a retail operation in a high traffic seasonal environment.
• Must be able to foster cooperation among a diverse workforce. Work well with all staffmembers.
• Should have a basic knowledge and understanding of souvenirs, gifts, jewelry and otherproducts sold within Yellowstone National Park.
• Able to work with a minimum of supervision. Maintain excellent attendance and punctuality.
• Demonstrate excellent sales approach and skills.
• Demonstrate awareness of general gift shop security and theft prevention.
• Willingness to work holidays, weekends, and flexible shifts.
• Must possess and maintain a valid driver's license.
• Represents the Retail Department in dealing with guest problems and concerns.
• Determine personnel schedules and payroll; delegate and supervise shop assignments.
• Coach employees, as needed, within the guidelines of Company policy.
• Must pass alcohol sale certification to be able to sell alcohol.

 

Physical Requirements include:

• Able to stand/walk for a minimum eight-hour shift
• Frequently lift and carry cartons weighing up to 50 lbs
• Carry boxes/product up and down stairs at most locations several times a day
• Must be able to bend down or kneel to stock product frequently during a shift
• Able to work at high elevations (6,000 to 8,000 feet above sea level)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.