Senior System Administrator – ServiceNow

Work Location:
This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.

• Responsible for evaluating various directions/possibilities, both technical and process, in efforts to implement new functionality or enhance support of the area's applications into the City's processes.

• Responsible for analysis, design, development and implementation of business application software.
• Implement department/inter-agency/enterprise information technology solutions.
• Develop application software solutions fully integrated into the enterprise infrastructure.
• Responsible for leading applications area enhancements and other efforts, and able to develop new or modified customizations to the delivered software.
• Analyze and integrate enabling technology, existing application/infrastructure and commercial off-the-shelf products consistent with documented business requirements and software specifications.
• Work with Business Partners and Business Analysts to accurately translate business requirements into application software technical specifications.

• Provide subject matter expertise to assist other staff members in troubleshooting and resolving complex application, database and infrastructure problems.

• Responsible to lead technical efforts in the research, diagnosis, and resolution of critical situations and to develop research plan, communicate technical actions, and required assistance from other team members.
• Responsible for technical direction needed for problem resolution.
• Design and direct vendor software fixes, upgrades and custom modifications.
• Plan and manage application software releases for production and upgrades to proprietary and third-party application software products.

• Respond to customer needs regarding software failures and other issues.

• Act as vendor technical liaison assisting other staff members, data center operators and system support technicians in resolving application software issues.
• Develop training and support programs for application users and operations supervisors.
• Responsible for coordinating efforts in the area with other areas and interfacing applications.
• Responsible for being the key liaison person between the customers of the area's applications and the IT staff supporting the applications.
• Responsible for providing peer review on design, development, documentation and other efforts, and able to train and mentor others in the applications area.
• Promote and support Agile methodology in intake, prioritization, and execution of work.

• Create and document test plans. 
• Perform unit testing, integration testing and regression testing of application software upgrades and maintenance releases.
• Maintain Development, Test, Training, QA, and Production environments.
• Test and debug application software interfaces.
• Coordinate software change requests according to established Quality Assurance change management policy and practice.

• Write comprehensive, accurate and complete technical specifications derived from detailed business requirements.

• Approve application software maintenance and data center operations run-time procedures.
• Approve system production processes and recommend changes that optimize performance.
• Approve backup/restore disaster recovery procedures at the Managed Service provider.
• Schedule and assign work tasks, answer questions on work tasks, and review work products/ results.

Selection Process:
The selection process will consist of one or more of the following steps: a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. 

Background Check:
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation:
This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association. For more information on the terms and conditions of this agreement please visit: Professional Employees - City of Minneapolis or visit their website at mpea.net.

Eligible List Statement:
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire 2 months after it has been established.

Interview Selection:
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

• Knowledge of object-oriented programming methods and component based architectures.
• In-depth knowledge of specific programming languages.
• Extensive knowledge of specific business applications, application software products and computer systems.
• Knowledge of DBMSs, operating systems, and SDLC (software development life cycle).
• Knowledge of ITIL and Agile methodologies and best practices.
• Knowledge of subject matter and processes of supported business areas.
• Knowledge of specific business applications vendors and their application software products.
• Skills in application software design, development and systems integration.
• Excellent interpersonal skills, good analytical and problem skills, and good oral and written communication skills.
• Ability to translate technical terms and information into lay terms.
• Ability to prioritize and schedule multiple assignments and conflicting demands.
• Ability to work as a team and to work independently.
• Ability to pass a Criminal Background Check.