Manager, Business Continuity

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

Visit https://www.fwd.com.my

Join us

We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

BCM Governance and Framework Management

• Develop, maintain and enhance the BCM Framework for FWDIB and FWDT.
• Align BCM policies, standards, procedures and documentation with BNM BCM, RMiT, Outsourcing and Operational Risk requirements, and FWD Group BCM Policy and Standards.
• Facilitate annual BCM policy and framework reviews and approvals by relevant committees and Boards.
• Maintain BCM governance, committee reporting and escalation procedures.
• Coordinate reporting to Management Risk Committees, ERMC, Board Risk Committees and Boards.

Business Impact Analysis and Risk Assessment

• Lead enterprise-wide Business Impact Analysis (BIA).
• Maintain inventories of Critical Business Functions (CBFs), Essential Services, key resources, dependencies and interdependencies.
• Ensure MTDs, RTOs and RPOs are established, validated and approved.
• Conduct periodic BCM risk assessments covering people, premises, technology, cyber threats, third parties, supply chains and emerging resilience risks.

Business Continuity Planning

• Coordinate BCPs, Crisis Management Plans, recovery procedures, alternate workplace strategies, and pandemic and workforce recovery plans.
• Ensure all critical business functions maintain current recovery procedures.
• Maintain BCM documents and records.
• Review BCM plans annually and following material business changes.

Crisis Management and Incident Response

• Serve as BCM Secretariat and advisor to the Crisis Management Team.
• Coordinate crisis response during disruptions.
• Facilitate BCP activation and deactivation.
• Maintain crisis communication and stakeholder escalation protocols.
• Support senior management decisions during disruptions.
• Coordinate regulatory and Group reporting for BCM events.

Testing, Exercising and Assurance

• Validate recovery strategies and organisational readiness.
• Track remediation from tests, audits, incidents and reviews.
• Produce post-exercise and lessons-learned reports.

Technology Recovery and Operational Resilience

• Align BCM with Technology and Information Security disaster recovery plans.
• Monitor recovery capability against approved RTOs and RPOs. 
• Support enterprise operational resilience and scenario analysis.

Regulatory Compliance and Reporting

• Ensure compliance with BNM BCM and related regulatory requirements.
• Maintain BCM evidence for regulatory, internal and external audits.
• Coordinate BCM and resilience responses to BNM queries with Risk Management.
• Support timely regulatory notifications for disruptions materially affecting customers, critical services or obligations.

Training and Awareness

• Develop and deliver BCM awareness programmes.
• Train the Crisis Management Team, BCP Coordinators, recovery teams, new joiners and key stakeholders.
• Promote operational resilience across FWDIB and FWDT.
• Maintain BCM training records and competency assessments.

QUALIFICATIONS / EXPERIENCE

• Degree in Risk Management, Business Administration, Information Technology, Engineering, Finance or related discipline.
• Minimum 7-10 years experience in BCM, Operational Resilience, Operational Risk, Technology Risk or Crisis Management.
• Experience in insurance, takaful, banking or financial services.
• Strong working knowledge of BNM regulatory requirements.
• Experience facilitating BCM exercises and crisis events.
• Experience engaging Boards, regulators and senior management.
• Professional certifications such as CBCI/MBCI, CBCP, ISO 22301 Lead Implementer/Auditor, CISM or CRISC are preferred

KNOWLEDGE & COMPETENCIES

• Practical experience coordinating enterprise-wide programmes, cross-functional assessments, exercises and management reporting.
• Working knowledge of BIA, RA, CBF, MTD, RTO, RPO, BCP, CMP, DRP, crisis communications, third-party resilience and regulatory notification concepts.
• Strong analytical challenge, facilitation, documentation, project management and stakeholder-management skills.