Senior Administrator

Senior Administrator

Location: Claremont, Cape Town
Employment Type: Full-Time
Working Hours: Standard business hours
Salary: R20 000 to R25 000 depending on experience 

About Our Client

Our client is an established financial services provider operating within the insurance sector. The business offers accessible, technology-driven insurance solutions designed to provide financial protection to individuals, families, employees and businesses across South Africa. 

About the Role

Our client is seeking an organised and operationally focused Senior Administrator to support and streamline day-to-day business operations.

This is a hands-on administrative role suited to a proactive problem-solver who thrives in a dynamic environment. The successful candidate will oversee core administrative workflows, support operational efficiency and work closely with internal teams to maintain high standards of service delivery.

Success in the role will be measured through high levels of operational accuracy, efficient administrative workflows, strong stakeholder collaboration, adherence to risk controls and the effective supervision of the servicing team. 

Experience and Qualifications

• Matric / Grade 12 essential.
• A relevant tertiary qualification or certificate in insurance, financial services or business administration would be advantageous.
• Minimum of 2 years’ experience in policy administration or servicing within the insurance or financial services sector.
• Previous supervisory or team leadership experience would be advantageous.
• Proven experience processing payments, refunds or claims within strict control and approval processes.
• Sound understanding of policy servicing, including lapses, reinstatements and policy amendments.
• RE5 or FAIS knowledge would be advantageous.

Key Responsibilities

• Process approved cashback and refund payments, ensuring banking details and supporting documentation are accurately verified.
• Track outgoing payments through to successful settlement.
• Identify and escalate payment discrepancies, rejections or delays promptly.
• Assist management with month-end payment reconciliations.
• Oversee policy lapse and reinstatement processes.
• Review policy administration completed by junior administrators and correct errors to maintain quality standards.
• Manage daily servicing workflows and allocate tasks effectively across the team.
• Monitor turnaround times, task accuracy and ticket queues.
• Act as the first point of contact for complex administrative and operational escalations.
• Monitor team attendance, timekeeping and daily productivity.
• Provide ongoing support, guidance and training to junior administrators.
• Collate, track and report on quarterly servicing team KPIs.
• Prepare detailed monthly complaints and team productivity reports for management.
• Ensure strict adherence to financial authority limits, controls and approval processes. 

Administrative and Technical Skills

• Exceptional attention to detail and accuracy.
• Strong organisational and workflow management skills.
• Ability to coach, support and guide junior administrators.
• Strong written and verbal communication skills.
• Strong problem-solving ability with sound judgement regarding escalation.
• Comfortable working with workflow, ticketing and policy administration systems.
• Intermediate to advanced Microsoft Excel skills, particularly for tracking, reconciliation and reporting.
• Ability to prepare accurate KPI and complaints reports. 

Work Style

• Meticulous, reliable and process-driven.
• Calm and composed when working under pressure and tight deadlines.
• Hands-on and willing to lead by example.
• Strong sense of ownership and accountability.
• High level of integrity and respect for financial controls and confidentiality.
• Proactive in identifying errors, risks and areas for improvement.
• Collaborative and approachable, with the ability to work effectively with management and wider teams.

• Competitive, market-related salary.
• Life, disability and family funeral cover.
• Employee wellness support.
• Supportive and dynamic working environment.
• 20 days’ annual leave.