Senior Customer Service Coordinator, DACH & RoW (f/m/d)

At Bavarian Nordic, we are driven by a simple purpose: protecting lives through innovative vaccines. As our business grows, we are looking for an experienced Senior Customer Service Coordinator (f/m/d) to join our talented DACH & RoW Supply Chain organization.

In this role, you will ensure high-quality service to our customers while helping to strengthen the Customer Service function through standardization, process improvements, and operational excellence across DACH and Rest of World (RoW) markets.

You will report to the Senior Manager Customer Service DACH & RoW. The position can be based in Germany or Denmark, with hybrid or fully remote working options in either country. Occasional business travel (up to 10%) should be expected.

About the team

You will join a Global Customer Service team with colleagues in Denmark, Germany, and Switzerland. The team connects customers with Bavarian Nordic and ensures the smooth execution of Order-to-Cash (O2C) and Case-to-Resolution (C2R) activities in a highly regulated environment.

You will work closely with Commercial, Supply Chain, Finance, Quality, and IT, as well as external customers, Third-Party Logistics (3PL) providers, and Logistics Service Providers (LSPs).

Your key responsibilities

As Senior Customer Service Coordinator (f/m/d), you will deliver a strong customer experience while supporting compliant and efficient operations.

Your responsibilities will include:

• Managing first- and second-level customer inquiries and escalations across DACH and RoW markets

• Ensuring compliant and efficient O2C execution, including order, delivery, and invoice management

• Driving standardization, governance, and continuous improvement within Customer Service

• Working with customers, internal stakeholders, 3PLs, and LSPs to resolve issues and improve service performance

• Supporting audit readiness and compliance with GDP, GMP, and WDA requirements

What we expect

We are looking for an experienced customer service professional (f/m/d) who enjoys solving complex challenges and working with different stakeholders in a dynamic environment.

To succeed in this role, you likely have:

• A Bachelor's degree in Business Administration, Supply Chain Management, Customer Service, or a related field

• At least 5 years of experience within Customer Service, Customer Operations, O2C, or Supply Chain Operations

• Experience from the pharmaceutical, life sciences, healthcare, food & beverage, or another regulated industry

• Knowledge of GDP, GMP, and regulated business processes

• Full proficiency in German and English, both written and spoken

You put customers first, take time to understand their needs, and build trusted relationships. You remain calm and professional when handling feedback, escalations, or challenging situations. Structured and solution-oriented, you communicate clearly, collaborate well, and look for practical ways to improve the customer experience.

Why join Bavarian Nordic?

At Bavarian Nordic, you will join a purpose-driven vaccine company where your work helps protect and save lives. You will have the opportunity to grow professionally and make a visible contribution to our customers and business.

Beyond this, we offer:

• A meaningful role in a growing vaccine company

• A collaborative workplace with colleagues across countries and functions

• Opportunities for professional development and broad business exposure

• Flexible working conditions, a competitive compensation package, and bonus opportunities

Caught your interest?

If you are motivated by excellent customer service, continuous improvement, and meaningful work, please apply through our designated application platform. Applications submitted by email will not be considered.

We kindly request that headhunters or recruitment agencies refrain from contacting us regarding this position.

Please note that visa sponsorship and relocation assistance are not available for this position.

Bavarian Nordic is a global vaccine company with a mission to improve health and save lives through innovative vaccines. We are a preferred supplier of mpox and smallpox vaccines to governments to enhance public health preparedness and have a leading portfolio of travel vaccines. We are headquartered in Denmark and have manufacturing, research, and sales offices across Europe and North America.

Bavarian Nordic is an Equal Opportunity Employer. All qualified applications will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

For more information, visit www.bavarian-nordic.com

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