- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Source
- Teamtailor
Description
About the company
Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, and Finland. They also support drivers across Europe through their international partner network.
They ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs. Their teams assist customers in Norwegian, Swedish, Finnish, Danish, and English.
Role overview
As a Customer Service Consultant, you will receive and respond to phone inquiries from customers who require roadside assistance.
Customers may find themselves in vulnerable situations, and your role will be to ensure they receive the right support when they need it most.
You will often be the first person a customer speaks with when something unexpected happens on the road.
Our client is looking for someone who can work independently while maintaining a strong focus on delivering excellent customer service. In this role, you will be part of a larger team that supports and helps one another when needed.
You will work across multiple systems to resolve challenges efficiently and provide assistance to partners within the insurance and automotive industries regarding roadside assistance services.
Required qualifications
• Experience in customer service
• Fluent in Danish, both spoken and written
• Proficient in English, both spoken and written
• Good skills in data, technology, and digital systems
• A clean criminal record is required
You will fit right in at Viking Assistance if you:
• Value strong work ethics
• Have excellent teamwork skills
• Are comfortable working both independently and as part of a team
• Possess strong communication skills
• Feel confident using digital tools and the phone as primary work tools
• Are comfortable working in multiple systems simultaneously
• Are detail-oriented and enjoy handling complex tasks
• Are solution-oriented when working with both customers and colleagues
• Are curious and eager to learn new things
• Thrive in a fast-paced and dynamic environment
• Adapt easily to change
• Want to be part of a strong team with a positive company culture
What they offer
• A permanent, full-time position
• A meaningful role where you help people every day
• Comprehensive training and onboarding
• Competitive employment conditions and benefits
• A collaborative and supportive Nordic work culture with great colleagues
• Modern offices in the heart of Torrevieja, just steps away from the Mediterranean Sea
• Personal and professional development opportunities within an international company
• A rotating schedule within a 24/7/365 operation, including day, evening, and weekend shifts
Work conditions
• Employment: Spanish permanent contract, full-time
• Location: Office-based in Torrevieja, Spain
• Start date: As soon as possible or by agreement
• Please note that remote work is not available
Does this sound like you?
We would love to hear more about you. Please submit your CV and cover letter in English.