Job Role: Technical Writer

About the Role

Key Responsibilities

• Create and maintain high-quality product and technical documentation, including user manuals, product guides, SOPs, release notes, FAQs, and knowledge base articles.
• Work closely with Product, Engineering, Data, AI, and other technical teams to understand products, features, and technical workflows.
• Explore products and technologies independently and convert complex technical concepts into easy-to-understand documentation.
• Research technical topics and ensure documentation is accurate, consistent, well-structured, and up to date.
• Review and edit existing content for clarity, technical accuracy, grammar, and consistency.
• Leverage AI tools responsibly for documentation research, summarization, content drafting, editing, quality improvement, and productivity.
• Stay curious about emerging AI technologies and identify opportunities to apply them to modern documentation processes.

Required Skills & Experience

• 3+ years of experience in Technical Writing, Product Documentation, or a similar role.
• Hands-on experience with documentation tools such as Confluence, SharePoint, Markdown, Microsoft Office Suite, or similar platforms.
• Proven experience creating product documentation, user manuals, SOPs, release notes, and knowledge base articles.
• Excellent written and verbal communication, editing, research, and information-structuring skills.
• Ability to understand complex technical concepts and communicate them in a simple, clear, and user-friendly manner.
• Strong attention to detail with a focus on documentation quality and accuracy.
• Ability and enthusiasm to learn new technologies and explore products independently.
• Experience using AI tools to improve documentation quality, content research, summarization, and productivity.

Good to Have

• Basic understanding of Data Engineering, Data Warehousing, Cloud Platforms, APIs, or Analytics solutions.
• Exposure to AI/ML, Generative AI, LLMs, RAG, or AI-powered products.
• Familiarity with tools such as Jira, Git/GitHub, Swagger/OpenAPI, or similar platforms.
• Experience working with Agile/Scrum and cross-functional technical teams.

Key Skills