Program Manager - Notional

*Position dependent upon successful contract award.

Location 

TBD 

Clearance Level 

T2 – Moderate Risk Public Trust (MRPT)  

Primary Function 

The Program Manager is responsible for the overall leadership, administration, and operational integrity of a detention facility. This role ensures compliance with federal standards, contractual obligations, and ethical practices in the care, custody, and control of detainees. The Director fosters a culture of safety, accountability, and respect while managing multidisciplinary teams and coordinating with government stakeholders. 

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company’s stated vision, mission and values. 

Responsibilities 

• Direct all daily operations including security, housing, medical, food services, and transportation. 

• Ensure compliance with Performance-Based National Detention Standards (PBNDS) and National Detention Standards (NDS) 2025.

• Supervise department heads and oversee staffing, training, and performance evaluations. 

• Promote a professional, ethical, and inclusive workplace culture. 

• Lead emergency response planning and drills. 

• Ensure humane treatment and access to legal, medical, and recreational services. 

• Respond to grievances and coordinate with officers on detainee concerns. 

• Monitor population trends and ensure appropriate housing assignments. 

• Prepare and submit operational reports to government stakeholders and corporate leadership. 

• Investigate incidents and implement corrective actions. 

• Serve as primary liaison with government officials, legal representatives, and community partners. 

• Represent the facility in public forums and media inquiries as needed. 

• Oversee adherence to contractual KPIs and budgetary controls. 

Job Requirements 

• Hold an accredited bachelor’s degree in appropriate discipline, or significant military or corrections experience of a minimum of 15 years. 

• The degree requirement may be satisfied by completion of a career development program that includes work related experience, training, or college credits at a level of achievement equivalent to the bachelor’s degree. 

• Have at least five years of related administrative experience, and have knowledge of program objectives, policies, procedures, and requirements for managing a secure detention/correctional facility. 

• The official holding this position, even in an acting capacity, shall meet ACA requirements. 

• Strong knowledge of detention protocols and federal regulations. 

• Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills. 

• Ability to obtain and maintain favorable background investigations.

• Must be proficient in English; able to receive and understand detailed information through oral and written communication. 

• Must be proficient with computers, common office equipment, and MS Office suite. 

• Meet the requirements of the contract for all immunizations. 

• Must be at least 21 years of age. 

• Must be a U.S. citizen or permanent resident, resided in the U.S. for 3 years in the past 5 years. 

• Must be available and accessible by mobile phone 24 hours per day, 7 days per week, 365 days per year. 

Preferred Qualifications 

• Certified Correctional Executive (CCE) 

• FEMA ICS/NIMS training 

• CPR/First Aid certification 

• ACA or NCCHC accreditation experience 

• Bilingual 

• Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.  

• Ability to travel 

Physical Requirements and Work Conditions 

• High-security detention setting with exposure to sensitive situations. 

• On-call availability for emergencies and inspections. 

• Requires physical presence and mobility throughout the facility. 

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