Client Care Coordinator

Centered Psychology is looking for an administrative assistant to join our team for primarily virtual work but also occasional support in our Westlake office. This person will work to support the daily operations of the office. The Client Care Coordinator’s main goal is to ensure that clients have an excellent introductory experience and are appropriately referred to the best fitting therapist. This is a part-time position requiring approximately 10-12 hours of work per week Monday-Friday.

The ideal candidate is a high-energy individual who can easily talk to potential clients, with excellent organizational skills, strong attention to detail, and who values clear communication.
 

Responsibilities:

Intake

• Manage intake calls (respond to phone and email inquiries, schedule intake appointments with the appropriate therapist, answer practice-related questions) and track data.
• Coordinate with clinicians on filling their schedules.
• Coordinate with biller regarding needs for collecting client fees/information.
• Provide direction and ideas to practice owner on best practices for improving the scheduling process.
• Provide metrics to practice owner on intake stats.
• Stay highly organized.
• Track time carefully and manage tasks to fit in allotted weekly time.
• Other duties may be assigned.

Connecting with Referral Sources

• Track referral sources and provide regular thank-yous/follow-up contact.
• Maintain and develop referral source database.
• Maintain and develop contact with referral sources and provide electronic and hard-copy materials on a regular basis (flyers/business cards, etc).
• Look for and initiate opportunities to meet with community members. 
• Look for and initiate opportunities for our clinicians to market their specialities/services.
• Use content and images provided to schedule approximately 5-7 posts to major social media platforms (facebook & instagram) weekly.

Requirements:

• High school diploma
• 1-2 years experience as an administrative assistant or receptionist preferred
• Strong organizational, communication, and time-management skills
• Proven ability to work in a supportive role and team environment
• Positive, high-energy attitude
• Resourcefulness, creativity, and problem-solving skill set

We look forward to hearing from you!