Emergency Services Manager

Description

Are you looking for a position where you can provide a safe and hospitable environment for our neighbors in need? If so, Tacoma Rescue Mission (TRM) is seeking an Emergency Services Manager to be on a team that carries out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

Purpose Statement

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community.

We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support.

Job Purpose

Manages all functions of the Men’s and Women’s Shelters, including managing the shelter facility, leading a team, and fostering a welcoming environment for all that is safe, supportive, and drug and alcohol free. Ensures that guests receive services that address their immediate basic needs and that help them reach their goals towards housing and economic stability through a trauma-informed, person-first, and grace-based approach.

Essential Functions

• Supervises personnel (e.g., provide coaching and consultation on technical issues and adaptive challenges, professional development, strategic goals, and job performance), ensuring ongoing support and development of effective leaders and high performing teams. 
• Ensures implementation of a trauma-informed approach and strength-based perspectives in all areas of service.
• Coordinates with Lead Case Manager and Shelter Supervisors to schedule Case Managers, Intake & Administrative Specialist, and Shelter Generalists, ensuring proper coverage to meet program needs.
• Develops, implements, and improves services for clients.
• Represents TRM at meetings, networks with partners, and identifies community resources.
• Completes administrative duties (i.e., oversight of contract monitoring and compliance, preparation for building inspections, ensuring files meet best practices, prepares and manages budget, oversees timely and accurate outcomes and outputs for reporting, works with other departments such as personnel and purchasing). 
• Partners with the Hospitality Manager to oversee the cleanliness, safety, and security of property (i.e. implements de-escalation strategies, ensures facility is drug and alcohol free, ensures client compliance with Safety Standards, addresses maintenance issues in conjunction with facilities team, addresses neighborhood concerns). 
• Administer urinalysis and breathalyzer tests for shelter guests as needed.
• Provides on-call support after business hours as needed.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities. 
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

Varied hours which may include evenings, weekends, and on-call as needed. Interact in a relational manner with people from diverse backgrounds.

Schedule & Work Location

Schedule:

Monday-Friday, 9am-5pm

Primary Location of Work:

Downtown Campus

425 S. Tacoma Way, Tacoma, WA 98402

Requirements

Qualifications

• Bachelor’s Degree in Social Services or related field, or equivalent experience required.
• 2+ years of Management and supervisory experience preferred.
• 2+ years of Case Management experience preferred.
• Experience working with or serving alongside marginalized communities.
• Effective de-escalation skills.
• Ability to work in and effectively respond to a fast-paced, high-stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Experience implementing trauma-informed care in client program setting required.
• Demonstrated commitment to cultural responsiveness.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Proficient analytical skills, including competency in basic math/statistics and reporting program outcomes.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful written, verbal, electronic communication and personal interactions.

Driving Requirements

• Access to a vehicle for frequent travel throughout Pierce County and TRM locations, for functions relevant to this position.
• Operates TRM vehicles for the purpose of fulfilling the responsibilities of this position.
• Meets TRM Driver Requirements (Valid Driver’s License, Evidence of Insurability, acceptable driving record, and successful completion of TRM driving test).

Physical Requirements

• Stationary position 50% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc. and responds to urgent situations. 
• Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Frequently positions self to maintain files in file cabinets.
• Communicates information and ideas so others will understand. Exchanges accurate information in these situations.
• Observes details at close range (within a few feet of the observer). 
• Occasionally moves boxes weighing up to 25 pounds across office for various needs. 
• Occasionally works in outdoor weather conditions to inspect the property and grounds.
• Wears proper PPE (personal protective equipment) when necessary for exposure control.

Benefits

We offer comprehensive benefits:

• Medical and Dental Packages at No or Little Cost to Employees
• 12 Paid Holidays, Plus a Bonus Day
• Four Weeks’ Vacation Accrued Annually
• 10 Hours of Sick Leave Accrued Monthly
• Participation in 403(b) Retirement Plan with Employer Match
• Employee Assistance Program

Notes Regarding Hiring Process

• In order to be considered, applicants are required to provide a complete chronological resume including all work history along with dates of employment (month and year) and job responsibilities, education, and certifications. Please note that salary considerations for selected candidates will be based on related experience detailed in the resume provided via the application process.
• Salary:
  • Hiring Salary Range: $31.35 - $34.51 per hour
  • Full Salary Range: $31.35 - $37.99 per hour

Open until filled. For best consideration, submit a completed application by Tuesday, November 10th, 2026.

The Rescue Mission is an equal opportunity employer. We do not discriminate in employment based on race, religion, color, sex, sexual orientation, gender identity, creed, national origin, age, marital status, the presence of any physical, mental or sensory disability, the use of a trained service animal by a person with a disability, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, or stalking, citizenship or immigration status, familial status, genetic information, ancestry, pregnancy outcome, or any other status or characteristic protected by local, state, or federal law.