Client Support Technician

Description

Position Summary

Flatter, inc. (Flatter) is hiring a Client Support Technician to support full lifecycle IT and cyber services required to operate and coordinate for the support, defense, and sustainment of ICBM enterprise IT environments across on-premises, cloud, and hybrid architectures. The Client Support Technician  will deliver scalable, resilient, and compliant services that maintain security, availability, and mission readiness as ICBMSD enterprise needs evolve. The Client Support Technician  will provide proactive and reactive support across the functional areas. 

Provides touch labor and advanced technical support for end-user devices, applications, and peripherals. The technician installs, configures, maintains, and troubleshoots client systems while protecting the security and availability of each supported environment.

Essential Duties and Responsibilities

• Install, configure, maintain, repair, and replace desktops, laptops, tablets, peripherals, operating systems, and approved software.

• Resolve complex hardware, application, communications, malware, and endpoint issues escalated by the Service Desk.

• Document diagnostic research, actions, test results, and final resolutions in the Government-approved service management system.

• Coordinate with subject matter experts, system owners, vendors, and other technical support organizations when an issue requires specialized support.

• Apply approved endpoint security configurations, patches, software packages, and network-specific controls.

• Support acquisition coordination, device staging, deployment, refresh, transfer, inventory accountability, and secure disposition activities.

• Follow privileged-access requirements and maintain compliance with DoDI 8140 and DAFMAN 17-1305 when elevated rights are required.

• Train users on device setup, approved applications, peripherals, and basic troubleshooting as needed.

Security Compliance and Performance Expectations

• Perform work within authorized Government policies, plans, processes, tools, and environments across on-premises, cloud, and hybrid architectures.

• Protect Government systems and data at the assigned classification and impact level, and maintain the required clearance, special access, privileged-access approval, and DoD 8140/8570-aligned certification.

• Document work, decisions, risks, issues, and resolutions in Government-approved systems and support audits, quality reviews, and monthly status reporting as directed.

• Participate in Government-directed training, modernization initiatives, working groups, surge support, and continuous process improvement activities.

*This position is in support of a proposal

Requirements

Required Knowledge Skills and Capabilities

• Demonstrated ability to diagnose and resolve endpoint hardware, operating system, software, peripheral, and connectivity problems.

• Working knowledge of device lifecycle management, endpoint security, patching, and configuration control.

• Ability to perform hands-on installation and support in office, secure, and mission environments.

• Ability to document technical work clearly and coordinate escalations without losing ownership of the user outcome.