Customer Service Agent - Hybrid

Customer Service Agent
Location: Hybrid – Dartmouth, NS (2 Days Remote/2 Days In-Office)
Job Type: Full-Time
Compensation: $18.50/hour

At TigerTel, we are more than just a call center! We are the vital bridge between our clients and the communities they serve. Operating as a fast-paced, 24/7/365 communications hub, we provide high-touch, essential answering and dispatch services for a wide range of commercial and medical clients across North America.

We are currently looking for dedicated, detail-oriented Customer Service Agents to join our growing team in Dartmouth, NS. If you are an enthusiastic communicator seeking a career with long-term stability, continuous professional growth, and a support team culture, TigerTel is the place for you!

Work-Life Balance Built into Your Schedule

We recognize that standard 5-day workweeks can lead to burnout. That is why TigerTel offers a 4-day workweek, giving you an extra day off every week to rest, handle personal commitments, and recharge!

• Hybrid Model: Following the successful completion of your training, you will enjoy a flexible work schedule featuring 2 days working remotely from your home office and 2 days working on-site at our Dartmouth location.
• Predictable Hours. We offer set, consistent shift schedules so you can easily plan your personal life ahead of time.
• Operational Needs: Because we provide uninterrupted 24/7/365 coverage for critical clients, candidates must be available to work one weekend day per week and cover scheduled holiday shifts.

What You'll Do (No Sales, Just Service!)

As a Customer Service Agent, you are the voiced of our clients and the heartbeat of our organization. You will not have to worry about cold calling, upselling, or sales targets – our sole focus is delivering compassionate, top-tier support.

• Inbound Call Handling: Answer incoming phone calls promptly and professionally on behalf of medical offices, commercial businesses, and emergency services.
• Message and Dispatch Management: Accurately record detailed messages, prioritize urgent requests, and dispatch critical information to client on-call staff following exact procedures.
• Client and caller Support: Serve as an empathetic listener for callers in sensitive situations, managing every interaction with professionalism, privacy, and precision.
• System Navigation: Navigate multiple communication tools, client databases, and specialized call-handling software efficiently during calls.

What We Offer

• Competitive Pay: $18.50 per hour
• 4-Day Work Week: Work full-time hours across 4 days and enjoy 3 days off.
• Comprehensive Benefits: Comprehensive health, dental, and vision coverage after your probation period.
• Paid Time Off: Generous Paid vacation and wellness days.
• Positive Work Culture: A friendly, no-pressure environment dedicated to collaborative teamwork and employee appreciation.

What Success Requires

We are looking for individuals who take pride in helping others and thrive in a structured, detailed environment.

• Communication and Empathy: Exceptional verbal and written English skills with a warm, empathetic tone.
• Attention to Detail: Sharp listening skills, high accuracy when typing, and recording complex details (medical terms, contact numbers, dispatch instructions).
• Technical Aptitude: Comfort learning new software programs quickly and navigating multiple screens simultaneously.
• Reliability and Punctuality: A strong trach record of dependability, as our clients and their callers count on us around the clock.
• Dedicated Home Office: A secure, quiet, private, and distraction-free home workspace equipped with reliable high-speed internet for your remote workdays.
• Secondary School/Canadian Adult Education Credential (CAEC) and at least 18 years of age.

Ready to launch your career with TigerTel? Apply today with your resume!

1. Submit Your Resume: Apply directly through this posting with an updated resume.
2. Resume Review: Our talent team reviews all incoming applications in the order they are received to ensure a fair and thorough process for every candidate.
3. Next Steps via Email: If your background and qualifications match what we're looking for, our recruiting team will reach out via email with next steps.

Equal Opportunity Employer

TigerTel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive accessible environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable laws.

Use of Artificial Intelligence (AI): Our company uses artificial intelligence (AI) technology to assist with the collection and intake of applicant information. AI is solely used to facilitate the application process and is not used to screen out, rank, or disqualify applicants. All applicant information is reviewed by a human representative before any decisions are made regarding the next steps in the hiring process.