Front Office Manager - Domes Aulus Elounda

 A place to begin. A place to belong. 

Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers. 

We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain. 

Join us as our Front Office Manager at Domes Aulus Elounda Resort, Curio Collection by Hilton]. Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins. 

About the role 

As Front Office Manager at Domes Aulus Elounda, you will lead all front office operations so that every guest enjoys warm, efficient service. You will manage the front desk team, work closely with other departments, handle guest issues and act as the main point of contact for our guests, always looking for ways to make their stay even better. 

What you will do 

Guest service 

• Ensure warm and professional guest service throughout every stay. 

• Address guest questions, complaints and requests promptly and effectively. 

• Resolve issues proactively and anticipate potential service gaps. 

• Monitor guest feedback and work to improve service standards. 

• Upsell room upgrades and additional services to grow revenue. 

• Promote hotel facilities such as restaurants, bars and the spa. 

Front desk operations 

• Supervise daily front desk activity, including check in, check out and reservations. 

• Make sure hotel systems such as Opera and booking software are used accurately and efficiently. 

• Monitor room availability and occupancy and coordinate with housekeeping on room readiness. 

Team leadership 

• Recruit, train and motivate the front office team, including reception, concierge and bell team, to deliver high service standards. 

• Plan shifts to ensure full coverage at all hours of operation. 

• Run regular team meetings and ongoing training on hotel policies and guest service best practice. 

• Handle performance reviews, disciplinary matters and team development. 

Finance and administration 

• Monitor daily transactions, including room charges, payments and deposits. 

• Make sure billing procedures are followed and resolve any discrepancies. 

• Manage the front office budget and supplies. 

• Prepare reports on occupancy, revenue and guest feedback for senior management. 

Coordination with other departments 

• Work closely with housekeeping, maintenance and other departments for smooth operations and guest satisfaction. 

• Coordinate VIP and group bookings so all special requirements are met. 

• Keep communication clear between departments on guest needs and operational updates. 

Compliance and safety 

• Ensure compliance with health and safety regulations, fire safety procedures and hotel policies. 

• Handle emergencies effectively and apply crisis management protocols when needed. 

Stay up to date with hotel policies, industry trends and best practice.