Information Technology Infrastructure Manager

Ada County is a great place to work! We have over 2300 employees dedicated to enhancing our community’s quality of life. Our Information Technology team is growing, and this is an excellent opportunity to be a part of taking this team to the next level.

We offer a competitive Total Rewards package that increases your base salary by approximately 40%, including:

• Excellent medical, dental, and vision insurance
• Generous vacation and sick leave starting on day one
• 11 paid holidays annually
• Participation in one of the nation’s best state retirement systems, with 11.96% employer contribution
• 457(b) deferred compensation plan with up to 3% county match, plus a 401(k)
• Paid parental leave, life insurance, and robust wellness programs
• Ongoing training opportunities and career pathing
  
  

The Ada County Information Technology Department (AC-IT) supports the largest county in the State of Idaho. The department is divided into functional areas of Administration, Customer Support, Infrastructure, Project Management and Development for Client/Server/Web/GIS.

AC-IT provides computing and communications infrastructure, services, and innovation to the departments and elected officials charged with providing the services to the citizens of Ada County.

Learn more about Ada County Information Technology by visiting their website. Ada County Information Technology

Under general direction, manages, plans, directs, and oversees the County’s IT infrastructure operations, including data communications, server platforms, enterprise systems, and related services. This position manages the Infrastructure Support Team, including Network Engineers, Database Administrators, Systems Administrators, and Systems Engineers. Responsible for the information security of the organization.

The incumbent is responsible for developing and executing the County’s infrastructure strategy, establishing technology governance, and ensuring systems are secure, reliable, and aligned with County business objectives. This role emphasizes leadership, planning, and oversight and does not include routine hands-on technical implementation.
 
DISTINGUISHING FEATURES OF THE CLASS:

This is a management-level classification with responsibility for enterprise infrastructure services and staff. In this position, the incumbent must cultivate a positive customer centric culture to IT teams, County users and its partners. The position exercises considerable independent judgment and initiative in planning, prioritizing, and directing work. Assignments are broad in scope and are evaluated based on overall program effectiveness, service delivery, and alignment with County goals.

The incumbent establishes standards, policies, and long-term strategies, and ensures work is carried out through subordinate staff, contractors and vendors.

• Fosters a customer-service-first culture;
• Manages Infrastructure Support Team personnel, including assigning work, scheduling, hiring, evaluating performance, coaching, and addressing employee concerns and performance issues;
• Develops and maintains the County-wide IT infrastructure strategy and multi-year technology roadmap, including recommendations for technology direction and budget priorities;
• Oversees the analysis, selection, and implementation of network and server hardware and software;
• Evaluates and recommends infrastructure solutions for network connectivity, data centers, servers, directory services, data storage, email, internet, phones, radio, cabling, and communications based on operational needs and cost-benefit analysis;
• Collaborates with stakeholders and other managers to align IT solutions with County business needs and foster effective teams and working relationships;
• Manages vendor relationships, contracts, enterprise equipment inventory, and replacement planning;
• Maintains system and program documentation, procedures, and documentation standards;
• Establishes and enforces governance, standards, policies, and procedures for infrastructure systems, coordinating equipment maintenance and changes with vendors and manufacturers;
• Directs infrastructure projects through delegation and oversight and establishes procedures for scheduling and controlling assigned work;
• Reviews and approves infrastructure architecture and system designs to ensure system availability, performance, and scalability;
• Monitors system performance, analyzes operational data, and drives continuous improvement;
• Leads infrastructure-related information security efforts and recommends the County’s overall IT security direction;
• Develops and manages infrastructure budgets, identifies cost optimization opportunities, and supports long-term system reliability;
• Promotes a professional and accountable team environment.

ADDITIONAL FUNCTIONS:

• Performs related duties as required.

• Bachelor’s degree from an accredited university in Computer Science, Information Technology, or a related field or equivalent combination of education and experience;
• Minimum of five (5) years of IT infrastructure experience;
• Two (2) years management or leadership responsibilities in a technology environment;
• Considerable knowledge of virtualization environments, Veeam, SAN products, and Unified Computing System (UCS) servers;
• Knowledge of IT infrastructure systems, networking, servers, storage, virtualization, and cloud;
• Knowledge of IT governance and security frameworks;
• Knowledge of effective employee supervision and motivation practices;
• Knowledge of the applications and systems used by county, city, and other related agencies;
• Knowledge of budgeting practices and procedures;
• Strong analytical skills;
• Skill influencing, developing, and motivating multidisciplinary, technical, and customer focused teams;
• Excellent communication and interpersonal skills, demonstrated by building and influencing relationships with management, employees and external stakeholders;
• Skill in strategic planning and decision-making;
• Skill in using Microsoft Office suite programs;
• Ability to establish and enforce network policies and procedures;
• Ability to delegate and entrust others with tasks and assignments;
• Ability to set priorities and allocate time and resources when faced with competing demands;
• Ability to analyze problems, draw conclusions, recommend a course of action, and implement solutions;
• Ability to maintain professional demeanor under pressure. 

• OTHER REQUIREMENTS

  • Must possess and maintain a valid driver’s license;
  • Must pass a criminal background investigation;
  • Must treat coworkers, users and the public with the utmost respect and regard for good public relations;
  • Must maintain professionalism and positive public relations;
  • Working hours are generally from 8:00 a.m. to 5:00 p.m., Monday through Friday, but may vary with the needs of the County and may include evening or weekend work in the event of serious systems problems.