Front Desk Assistant Manager - Glacier National Park

Overview

 

Live. Work. Explore. as a part of our Front Desk team in Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it. Our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. 

 

We’re hiring Front Desk Assistant Managers to Live. Work. Explore. this summer!

 

Job Summary:

We don’t just check guest in – we welcome them into our summer home. Our front desk team is at the heart of guest experience, and we’re looking for someone to help lead the charge with energy, empathy, and excellence. You are the co-pilot of smooth arrivals, calm problem-solver during chaos, and a cheerleader for the front desk crew. You thrive on making people smile, keep things organized, and juggle a dozen things at once.

 

The Details:Position Type: SeasonalSeason Dates: Starting April 26 and ending between mid-September and late-September 2027 (dates vary by location and position)

Pay: Starting at $19.40/hr

Schedule: Typical schedule is 45-50 hours, 5 days per week (may include weekends, evenings, and holidays)

 

Life in Glacier National Park

• FREE Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• Free Glacier National Park pass
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

Benefits:

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

Responsibilities

• Perform all functions on the Guest Service Associate job description.
• Support and assist the Guest Service Manager in leading the front desk and bell teams (Lake McDonald and Many Glacier only)
• Be a hands-on leader – greeting guests, checking them in/out, and jumping in wherever needed
• Train, coach, and motivate agents to deliver top-tier service (and maybe win a few great reviews).
• Resolve guest issues quickly and professionally – turning “uh-oh” into “all good.”
• Monitor reservations, room availability, and special requests
• Assist with scheduling, payroll, inventory, and team performance evaluations
• Train staff in detailed knowledge about the hotel’s services, hours of operations, and surrounding areas.
• Responsible for daily guest room blocking and guest requests are handled.
• Handle escalated guest concerns with grace, empathy, and solutions
• Lead by example in maintaining standards, cleanliness, and a positive team vibe
• Follow Company and departmental environmental practices, safety practices, and policies and procedures
• Other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities: 

• Previous hospitality, hotel operations, or related supervisory experience preferred.
• Strong leadership skills with the ability to assist with supervising, training, coaching, and supporting front desk employees.
• Working knowledge of hotel front office operations, guest service procedures, reservations, and property management systems.
• Strong customer service skills with the ability to provide professional, courteous, and efficient service to guests.
• Excellent communication and interpersonal skills with the ability to work effectively with guests, employees, and management.
• Ability to address guest concerns and resolve challenging situations with patience, professionalism, sound judgment, and a solution-focused approach.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Flexible and adaptable to changing schedules, staffing needs, and operational demands. Ability to work weekends, holidays, irregular schedules, and extended hours based on operational needs.
• Ability to remain calm and effective in high-pressure situations while maintaining a positive and professional approach.
• Ability to assist management with employee development, feedback, scheduling, and timekeeping.
• Proficiency with computers and standard office software; experience with Opera or another property management system preferred.

Physical Requirements include:

• Ability to lift and carry up to 15 pounds.
• Stand for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift.
• Working safely with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.