- Location
- London, Greater London
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Transportation
- Seniority
- Manager
- Source
- Pinpoint
Description
Programme Delivery Manager (Skills & Learning)
Department: Student Success
Employment Type: Permanent - Full Time
Location: London, UK - Hybrid
Description
We aim to help students realise their potential in the world of work through technology, content, and tools. That's not an easy thing.
We believe in understanding students and partnering with employers, universities, schools, and other technology providers.
It's about students finding the right role and employers finding the most suitable candidates. But it's more than that - it's about helping young people discover options, develop, and build confidence.
About the Team
The Student Success team sits at the heart of our mission to support students as they navigate their early careers - connecting them with opportunities, resources, and experiences that help them reach their full potential.
We work across marketing, content, events, campaigns, and partnerships to engage students meaningfully through our platforms, on campus, and in collaboration with universities and employers. Our work is designed to not only inspire and inform students but to improve outcomes for underrepresented groups and build stronger pathways into top employers.
As Programme Delivery Manager (Skills & Learning), you'll own the full lifecycle of our client employability programmes including large-scale work experience initiatives supporting young people, students and 16–24-year-olds who are Not in Education, Employment, or Training (NEET), to get into meaningful opportunities. That means designing and creating the coaching and masterclass content, scheduling delivery, personally facilitating sessions, and owning the candidate communications journey from end to end.
The Student Success team thrives on collaboration, creativity, and a shared commitment to making a real difference to students' lives. If you're passionate about learning design, facilitation, and delivering programmes that change outcomes for disadvantaged young people, this is the team to join.
About this role
As Programme Delivery Manager, you will fully own the design, creation, and delivery of a large-scale employability support programme. Your main programme is designed to support 10,000 young people (Year 10s & NEETs) into work experience placements with a major retail client. This is not a coordination role, you will design the coaching programme and masterclass content, schedule and personally deliver sessions, and own candidate communications across the full programme journey.
You will manage a source and manage a pool of freelance coaches and internal team members who help deliver sessions to the quality standard you set, and you will be responsible for accurate reporting throughout the programme lifecycle.
You will be communicating with and supporting young people throughout the process, to engage with and build trust with people from diverse backgrounds, including those who may be less likely to access traditional services or whose needs require a more tailored, person-centred approach.
You will be communicating with and supporting young people throughout the process, to engage with and build trust with people from diverse backgrounds, including those who may be less likely to access traditional services or whose needs require a more tailored, person-centred approach.
This is a delivery and content-ownership role rather than a client relationship role. Client-facing comms with the client are owned by a separate Account Manager. You will report into the Head of Events and Programmes as part of the Upskill Me Team, who provides oversight and escalation support.
Key Metrics
- Coaching programme designed, built, and delivered on schedule against the 1,000-candidate target (10% of total cohort)
- Masterclass programme designed, created, and delivered against target (approx. 22 sessions across the programme, 100+ candidates per session)
- Candidate communications delivered on time at each stage of the programme journey, supporting registration, uptake, and attendance conversion
- Platform with self-learning paced learning courses and content is populated, maintained and reported on
- Freelance coach pool fully vetted (enhanced DBS), briefed, and onboarded ahead of each delivery phase
- Delivery reporting produced accurately and on schedule throughout the programme
- Programme delivered within internal cost-to-deliver target
- No safeguarding or compliance issues arising from delivery practices
Outcomes
A high-quality, effective 1:1 coaching programme is designed, built, and delivered end to end.
- Design the coaching programme structure and session content including objectives, format, materials, and progression, tailored to the needs of a NEET candidate and/or Year 10 student
- Define and apply the criteria used to identify the highest-need candidates for 1:1 coaching (the 10% cohort)
- Schedule and personally deliver coaching sessions, alongside coordinating delivery from the wider internal team and freelance coach pool
- Train and brief internal team members and freelance coaches to deliver sessions consistently, to the same design and quality standard
Masterclasses are designed, created, scheduled, and delivered as a cohesive, high-impact offer.
- Design and create masterclass content and session plans, ensuring relevance and engagement for a NEET and/or Year 10 audience
- Schedule the full masterclass programme (approx. 22 sessions) in line with the candidate journey and programme calendar
- Personally deliver masterclass sessions (100+ candidates per session), alongside coordinating any co-facilitators
- Iterate content based on candidate feedback and attendance/engagement data
- Support content and online self-paced learning content is designed, created and published on the candidate support hub
Candidates receive clear, well-timed communications that guide them through the full programme journey.
- Design and own the candidate communications journey - from registration through to coaching, masterclasses, and placement - ensuring each touchpoint is clear and purposeful
- Build and deliver nudge/re-engagement communications to drive conversion at each stage (registration → active platform use → coaching/masterclass uptake), given this is typically where a NEET cohort disengages
- Ensure communications are accessible and appropriately pitched for a NEET audience and/or Year 10 audience, including candidates with additional needs
A reliable, well-briefed freelance coaching pool is in place to meet candidate need.
- Source, onboard, and schedule a pool of freelance coaches to help deliver 1:1 coaching sessions (approx. 750 sessions via freelance support, alongside approx. 250 sessions delivered by the internal team)
- Ensure all freelance coaches hold current enhanced DBS checks prior to any candidate contact
- Brief and quality-check freelance coaches against the coaching programme design, to maintain consistency across everyone delivering sessions
Programme reporting and iteration are driven by delivery data.
- Maintain accurate records of registrations, coaching allocations, attendance, masterclass uptake, and candidate feedback
- Use this data to adjust content, scheduling, or communications approach in-flight, rather than only reporting retrospectively
- Produce regular delivery reporting for internal stakeholders and the Skills and Learning Manager
Delivery practices meet safeguarding requirements throughout the programme.
- Act as the operational point of contact for safeguarding matters, working alongside the relevant internal stakeholders to escalate.
- Ensure delivery practices, particularly freelance coach vetting and candidate contact, meet safeguarding requirements given the likely inclusion of under-18 candidates
Person Specification
You're a creative, delivery-focused Programme Design & Delivery Manager who's passionate about designing and personally delivering learning experiences that change outcomes for young people. You combine strong instructional design and facilitation skills with the operational discipline to schedule and manage a 12-month programme end to end.
You thrive on owning a programme from blank page to full delivery - designing coaching and masterclass content, standing in front of a room of 100+ candidates, and building the communications that keep candidates engaged throughout their journey. You're comfortable holding safeguarding responsibility seriously and building that into everyday delivery practice.
- Motivated self-starter
- Proven experience designing and creating learning or coaching content, ideally for a youth, employability, or education audience
- Confident, experienced facilitator, comfortable presenting to large groups (100+ attendees)
- Understanding of, or willingness to build understanding of, safeguarding requirements when working with young people, including NEET (Not in Education, Employment, or Training) cohorts
- Experience owning or coordinating candidate/participant communications across a multi-stage journey
- Experience managing or coordinating delivery of a multi-stranded programme or project, ideally in employability, education, or youth-focused services
- Experience managing freelance, associate, or contractor relationships
- Strong organisational and scheduling skills, comfortable managing multiple moving parts across a 12-month delivery cycle
- Confident with data tracking and reporting (e.g. spreadsheets, dashboards)
- Experience in the charity, community or CSR roles previously
- Bonus: prior experience working with or supporting NEET or otherwise disadvantaged young people
- Bonus: familiarity with DBS vetting processes
- Bonus: experience using engagement/comms tools (e.g. email platforms, CRM) to manage participant journeys
Other Information
- Permanent role – 37.5 hours per week. Monday to Friday 9am-5:30pm.
- 3-month probationary period.
Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.
If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - [email protected].
If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - [email protected].
Skills
Compliance