Data and Insights Analyst - Operations

Are you ready to turn complex operational data into clear, actionable insights that improve customer, risk and business decisions?

At ING, data is more than reporting. It’s about turning information into smarter decisions, simpler processes and better outcomes for our customers and business.

We’re looking for a Data and Insights Analyst – Operations, to join our COO Analytics Centre of Expertise, where you’ll have the opportunity to work across analytics, automation and emerging AI solutions in a role with tangible business impact.

From uncovering insights and building intuitive dashboards to automating workflows and exploring practical AI use cases, you’ll work across the full analytics lifecycle. You’ll partner with stakeholders across COO Operations or COO Risk to turn complex business questions into clear, scalable and actionable solutions that improve performance, productivity and risk decision-making

What you’ll do..

• Analyse complex customer data and translate findings into practical recommendations supporting operational, customer and risk decisions.
• Partner with business stakeholders to clarify questions, desired outcomes and the right analytical approach.
• Develop reporting, dashboards and analytical solutions to understand customer behaviour, operational performance, channel usage, risk signals and process outcomes.
• Use SQL and SAS to extract, transform and analyse data from multiple sources.
• Support prototyping and development of AI-enabled solutions and emerging AI agents within a banking and financial services context, with fair working knowledge of tools such as Copilot Studio / GitHub and Azure analytical environment.
• Apply Microsoft Copilot and related AI tools responsibly while balancing innovation with data governance, privacy and regulatory expectations.

What we’re looking for..

• 3–5 years’ experience in analytics, data, automation or digital solution roles, ideally within banking, financial services or another regulated environment.
• Strong analytical, problem-solving and stakeholder engagement skills, with the ability to translate technical concepts into a clear business context.
• Advanced SQL, SAS or similar query-language capability for data extraction, transformation and analysis.
• Strong Power BI and Tableau experience across data modelling, reporting, visualisation and insight storytelling.
• Strong capabilities around data quality, data governance, data warehousing and analytical principles.
• Experience using Power Automate and/or Power Apps to develop workflow and process solutions is desirable.
• Practical experience using AI tools such as Microsoft Copilot, Azure AI services or equivalent, with the judgement to balance innovation, delivery, risk and governance.

What’s in it for you?

• Discounted ING Health Insurance.
• An additional Rest Day to support your wellbeing.
• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sounds like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Need more?

Contact: Mia Annamalai at [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]