Product Manager, Patient Experience

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Product Manager, Patient Experience to own and improve the patient-facing experiences that power Bask's telehealth platform.

You'll work across the patient portal, messaging, treatment status, refills, and renewals. These experiences help patients access information, communicate with their care teams, and manage their ongoing treatment.

This is a hands-on technical product management role focused on making complex healthcare experiences intuitive, accessible, and reliable. You'll work directly with engineering, design, and clinical operations to understand patient needs, identify problems, and ship meaningful product improvements.

We're looking for someone who understands how software is built, communicates effectively with engineers, and can take ownership of product initiatives from discovery through launch and iteration.

What You'll Do

• Own product initiatives across Bask's patient portal, messaging, treatment status, refills, and renewals.
• Help define and execute the product roadmap for patient-facing experiences.
• Work with patients, customer-facing teams, and clinical operations to understand user needs and identify opportunities for improvement.
• Improve how patients access treatment information, track their treatment status, and manage ongoing care.
• Develop intuitive workflows for patient messaging, refill requests, and treatment renewals.
• Partner with engineering and design teams to translate patient needs into clear product requirements and technical specifications.
• Identify friction points and improve usability, accessibility, and reliability across patient-facing workflows.
• Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs.
• Coordinate with clinical and pharmacy product teams to ensure patient-facing experiences accurately reflect underlying care and fulfillment processes.
• Define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.
• Gather user feedback, review product analytics, and use findings to prioritize improvements.
• Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
• Take ownership of product outcomes and continuously improve the patient experience.