Account Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. 

About you: 

In this Account Manager, People & Payroll position, you will be responsible for nurturing and growing relationships with our key clients within the People & Payroll division. You’ll be developing and maintaining strong relationships with assigned client accounts.

Understanding client needs and objectives, you’ll have the ability to proactively identify solutions to address them.

Collaborating with internal teams (Sales, Product Development, Support) you will be able to ensure client needs are met effectively. You’ll be used to conducting regular business reviews and strategic meetings with clients to review performance, identify opportunities, and discuss challenges.

Day-to-day, you will: 

• Monitoring account health and taking proactive measures to mitigate risks and prevent churn.
• Achieving sales targets and growth objectives through upselling and cross-selling opportunities.
• Preparing and delivering presentations, proposals, and reports as needed.
• Staying updated on industry trends and best practices to provide strategic guidance to clients.
• Identifying and pursuing new business opportunities within the mid-market segment, including prospecting, qualifying leads, and closing deals.
• Developing account plans and strategies to drive revenue growth and customer success.
• Coordinating onboarding and implementation processes for new clients to ensure a smooth transition and early success.
• Collaborating with marketing to support campaigns and events targeted at mid-market clients.
• Maintaining accurate records of customer account activity, pipeline, and forecasts in CRM systems.
• Acting as a trusted advisor to clients, providing insights and recommendations based on industry trends and product capabilities

Your skills and experiences might also include:  

• A bachelor’s degree in business administration, Marketing, or a related field (or equivalent experience).
• Proven experience as an Account Manager or in a similar sales/customer service role within the IT or SaaS industry.
• Excellent communication and negotiation skills and persuasive and compelling in expressing ideas and concepts
• Strong problem-solving abilities and a proactive mindset, with the ability to thrive in a fast-paced, dynamic environment.
• Ability to manage multiple client accounts simultaneously while paying attention to detail.
• Familiarity with CRM software and other relevant tools.
• Experience managing mid-market accounts with complex needs and longer sales cycles.
• Strong commercial acumen and understanding of SaaS metrics and business models.
• Ability to build rapport with stakeholders at various levels, including C-suite.
• Experience using data to drive decisions and improve client outcomes.

What are we all about? 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.