IT Support Technician

Overview

Texas GovLink, Inc. is an Austin-based firm which has been a leading provider of technical and business professionals to clients in Texas. We are currently seeking an experienced IT Support Technician  to be a key resource on a technical services team.

Texas GovLink offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (TGL shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law.  Offers of Employment are contingent on a successful background checkTexas GovLink is an equal opportunities employer.

Responsibilities

• Provide on-site front-door IT support for TXCC staff, executives, contractors, and visitors at the San Antonio office. Support laptops, mobile devices, peripherals, conference rooms, collaboration tools, printers, network connectivity, user onboarding and offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination.
• Resolve or triage service requests, document work in the approved ticketing process, maintain user-facing knowledge articles, coordinate with systems, network, security, and vendor support teams, and provide executive-priority support during business hours. Assist with meeting room readiness, video and audio support, staff training, and routine technology checks.
• Support device deployment, refresh, relocation, secure disposal coordination, loaner equipment, incident-related collection support, and after-hours maintenance windows when approved by TXCC.

Qualifications

Minimum Requirements:Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment.

5

Required

Experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues.

3

Required

Experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms.

3

Required

Experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices.

3

Required

Experience supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests.

2

Required

Experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation.

2

Preferred

Experience with Dell, Apple/iOS, Windows, Intune, Teams Rooms, mobile devices, loaner pools, warranty repair coordination, or equivalent technologies.

2

Preferred

Experience supporting public sector, cyber, emergency operations, law enforcement, or regulated environments.

1

Preferred

Experience supporting secure conference rooms, hybrid meetings, executive briefings, and collaboration equipment readiness.

1

Preferred

CompTIA A+, Network+, Security+, Microsoft, ITIL, HDI, or comparable certification or equivalent demonstrated experience.