Service Coordinator

Your Role and Responsibilities

In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

- Work model: #LI-hybrid

You will be mainly accountable for:

• Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.
• Scheduling field service activities, ensuring all requirements are met for a successful job execution.
• Tracking completion of service jobs and ensuring all documentation is completed in a timely manner.
• Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.
• Maintaining and monitoring competency and certification database.
• Organizing Customer training activities, from courses definition and promotion to training delivery.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

• Technical degree in Industrial/Electrical/Electronics engineering
• 1-3 years of experience in industrial service related activities, in operations backoffice support tasks.
• Knowledge in MS Office tools, SAP, Salesforce, scheduling software.
• Interest in AI applications for productivity increase
• Fluent Spanish and English (min B2 level), written and spoken.
• Mindset to innovate, take ownership, drive improvement
• Work permit valid in Spain
   

What’s in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress. 

Benefits

From well-being to retirement, ABB offers benefits that support every stage of your career.

• 🍽️ Lunch Allowance / Cantine: Enjoy subsidized meals or canteen access depending on your location.
• 🏡 Home Office Flexibility: Work from wherever suits you best thanks to our flexible remote work options.
• 📱 Company Mobile Phone: Stay connected with a corporate phone – no need to mix work and personal calls.
• 🅿️ Employee Parking: We’ve got employee parking so you can start your day stress-free!
• 💻 Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal.
• 📈 Employee Share Acquisition Plan: Want to invest in your future? Join our share acquisition plan and grow with the company.
• 🎓 Learning & Training: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career.
• 🚀 Career Development: Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges!
• 🕓 Flexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life.

• 💚 Wellbeing Program: From mental health support to wellness activities, we’ve got your back—mind and body.

More about us

ABB Motion provides pioneering technology, products, solutions and related services to
industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.com

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.

Call to Action

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
Run What Runs the World.  

#ABBCareers  

#RunwithABB 

#Runwhatrunstheworld