Associate Director, Operation & Business Services

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role will be responsible for leading partnership system projects by gathering business and user requirements from partners and coordinating with internal stakeholders to deliver solutions that meet partnership needs. Also, it will oversee the setup and maintenance of commission structures for brokers and bank partners and lead the team in preparing user stories, developing test cases, and conducting system testing to support successful project delivery.

Job Responsibilities

• Represent Partnership Divisions in leading IT-related system projects, including system enhancements, onboarding of new partners/brokers, commission structure setup, and implementation of regulatory changes, ensuring all relevant approvals are obtained.

• Provide insights and recommendations on the design and implementation of end-to-end sales processes to support partnership channels.

• Lead the team in preparing user stories, developing test cases, and performing system testing to ensure solutions meet business and operational requirements.

• Ensure IT budgets for Partnership Divisions are adequately planned, closely monitored, and efficiently utilized.

Job Requirements

• Degree or equivalent qualification in Business Management, Information Technology, or a related discipline.

• At least 10-15 years of relevant experience in insurance sales processes, operations, and administration management within the insurance or banking industry, or in a business analyst role.

• Proficient in Microsoft Office applications.

• Strong knowledge of insurance sales processes, operations, and administration.

• Excellent communication, interpersonal, and time management skills.

• Fluent in written and spoken English and Chinese

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.