Project Specialist

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Interact with customer by phone and email to provide information regarding OD Special Project shipping options and ensure the best customer service possible.  Assist less experienced employees with customer issues and help drive team performance.

Primary Responsibilities

• Manage large amounts of inbound and outbound calls and emails regarding Special Project services in a timely manner
• Daily monitoring of special project shipments to meet specific delivery dates
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication “scripts” when handling different topics
• Build sustainable relationships and engage customers, both internal and external, by going the extra mile
• Accept ownership for effectively resolving customers’ issues, complaints, and inquiries
• Keep the customer satisfied at the core of every decision
• Work closely with central dispatch, managers, and operations to accommodate customers’ needs
• Assist in the formulation of targets that optimize performance for individuals and teams and work to keep staff motivated
• Assist in hiring new employees
• Answer questions from staff and provide guidance and feedback
• Handle escalated issues and take over customer calls
• Ensure adherence to policies for attendance, established procedures, etc.
• Keep management informed on issues and problems
• Help organize and direct staff in the Special Projects Department

Job Qualifications

Education:

• High school diploma or equivalent

Experience:

• 5 years of customer service experience in a transportation company
• Understanding of the trucking industry and how freight moves through the system
• Strong phone and verbal communication skills along with active listening skills
• Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner
• Ability to multi-task, set priorities and manage time effectively
• Excellent organizational and leadership skills
• Proven negotiation abilities
• Knowledge of performance evaluation procedures
• Proficient in English; good knowledge of additional languages desired
• Proficiency with Office programs, such as Outlook, Excel, and Word

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Shift and hours to be determined.

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here for contact information.