Director, Business Operations

Reporting to the Head of Business Operations, Retirement & Wealth, the Director, Business Operations is a trusted advisor to the Retirement & Wealth Leadership Team (RWLT). As a member of the Chief Operating Office (COO) team, the Director, Business Operations is an important catalyst and key contributor to the overall strategy, execution, and transformation of our global franchise.

Position Responsibilities:

• Act as a key partner to the GMs/CEOs in executing the strategic, operational and cultural changes needed to deliver near and long-term financial and non-financial targets 

• Collaborate with the GM/CEOs on routines for executing and developing business and strategic plans

• Enable the roll-out of business management frameworks across Wealth and Retirement  

• Work closely with key stakeholders to support execution and change management efforts around strategy execution and integration with the broader GWAM organization 

• Coordinate with Strategy and Communications to effectively cascade internal messages 

• Lead the establishment of operational programs across Retirement & Wealth in partnership with business stakeholders (eg: records management, business continuity, vendor management)

• Partner with Strategy team on strategy development and execution 

• Act as key point of contact with internal Comms resources to establish and execute communication plans across the organization

• Identify and manage new and emerging needs within the business and determine how to best resource these needs

• Manage the goal setting, progress / performance review and scorecard management process for the GMs/CEOs, working closely with Finance and Strategy 

• Organize and prioritize critical issues and information to enable timely and effective decision-making by various leadership teams 

• Identify and drive opportunities to improve processes and procedures and increase leadership team effectiveness and productivity 

• Manage agenda, coordinate pre-read materials and track action items for leadership team and business review meetings 

• Coordinate agenda and logistics for leadership team offsites, working closely with Strategy 

• Act as point of contact between Head of Business Operations/COO and key stakeholders 

• Lead special projects across the business as needed 

Required Qualifications:

• Ability to work independently, get to the relevant information and pierce through siloes 

• Ability to handle difficult situations, deal efficiently with escalation  

• Strong business acumen and comprehensive knowledge of the Retirement & Wealth operating models  

• Ability to connect the dots and rapidly identify and surface the relevant patterns and issues 

• Politically astute, with strong situational sensitivity and ability to influence 

• Exceptional organization and project management skills 

• Emotional intelligence, with ability to demonstrate judgment, discretion and diplomacy 

• Ability to see pressures the leadership team faces in pushing the organization to change and find ways to lessen them 

• Results-oriented with an ability to multi-task, prioritize across multiple initiatives, drive accountability, and develop creative solutions where blueprints may not exist 

• Outstanding communication skills with proven ability to articulate complex business problems in simple and impactful words 

• Ability to develop a clear position / point of view on key questions and issues impacting the business 

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$128,550.00 USD - $222,820.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)