CHANGE MANAGEMENT SPECIALIST - Bangalore VOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking an experienced Change Management professional to govern and continuously improve the end-to-end Change Management process across customer-facing and production environments. This role plays a critical part in ensuring that changes are well assessed, appropriately approved, effectively communicated, and executed with minimal operational risk, while maintaining strong governance and audit readiness.

## What you’ll do

• Govern and enforce the complete change lifecycle from RFC submission through assessment, approval, implementation, and post-implementation review.
• Validate RFCs for completeness, quality, business justification, and implementation readiness.
• Perform detailed impact and risk assessments covering technical services, customers, business operations, dependencies, and scheduling constraints.
• Review change conflicts and calendar overlaps, coordinating resolutions when multiple changes compete for the same implementation window.
• Schedule changes within agreed maintenance windows and maintain an accurate and compliant change calendar.
• Facilitate and drive CAB and LCAB discussions, ensuring evidence-based decision-making and clear documentation of outcomes.
• Challenge incomplete, high-risk, or poorly planned changes and collaborate with stakeholders to improve submission quality.
• Ensure all pre-implementation checks, approvals, communications, and fallback plans are in place prior to execution.
• Coordinate timely change communications with internal teams, customers, and governance forums.
• Monitor change implementation progress, escalating risks, delays, failed executions, or non-compliance where required.
• Conduct post-implementation reviews for failed, backed-out, or high-risk changes, capturing lessons learned and improvement actions.
• Track and report on governance and operational KPIs, including failed changes, emergency changes, SLA adherence, delayed implementations, and unauthorised changes.
• Prepare periodic reports and dashboards on change performance, compliance trends, and continuous improvement initiatives.
• Collaborate closely with operations, engineering, service management, delivery teams, and customer-facing stakeholders to support smooth execution and process maturity.

## Who you are

• An individual with strong knowledge of ITIL Change Management principles and practices.
• Experienced in managing the full change lifecycle from RFC through review in controlled operational environments.
• Analytical and detail-oriented, with the ability to assess service, customer, and business impact objectively.
• Confident in facilitating CAB and LCAB forums and influencing outcomes through clear, evidence-based communication.
• Skilled in stakeholder engagement, collaboration, and conflict resolution across technical and non-technical teams.
• Organised and structured, with the ability to manage multiple concurrent changes and competing priorities.
• Experienced in production or customer-facing environments with strict governance and compliance requirements.
• Ideally brings exposure to network, infrastructure, security, or enterprise operations contexts.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to work within a global organisation supporting large-scale, customer-critical operations.
• Exposure to complex change environments across multiple technologies and stakeholders.
• A role with strong visibility and impact on service stability, risk reduction, and customer experience.

A collaborative environment focused on governance excellence, learning, and continuous improvement.

## What skills you will learn

• Advanced change governance and risk management in large, distributed operational environments.
• Stakeholder influencing and decision facilitation at governance forum level.
• Data-driven performance monitoring and KPI reporting for operational excellence.
• Continuous improvement and audit readiness within IT service management frameworks.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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• You can also chat with our employees to learn more about our projects: Connect with VOIS teams