- Salary
- $70k – $90k/yr
- Location
- Los Angeles, CA
- Workplace
- Onsite
- Type
- Full-time
- Department
- Retail
- Source
- Lever
Description
Who We Are
About The Black Tux
The Black Tux (TBT) is reinventing the formal wear industry so people can show up at their best on the days that matter most. The company designs and manufactures modern suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.
About the Team
In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 45 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.
What You’ll Do
We are looking for a passionate and experienced Training Specialist to support us in growing and developing our Showroom associates. This individual will be responsible for updating, creating, and facilitating training for Showroom associates including onboarding and upleveling virtually and in person.
This position reports to the Vice President of Showroom Experience and is integral to the Showroom Experience team. You will work closely with our Director of Showroom Experience, Showroom Managers, Retail Operations Manager, and Team Trainers to ensure alignment on the strategy and delivery of all training content.
This role is onsite in Los Angeles, CA with frequent travel to retail locations.
Skills
Machine LearningCustomer ServiceProject ManagementChange Management
Benefits
Competitive medical, dental, vision, and disability plansOption to participate in a 401(k) plan through Betterment Flexible paid time off and paid holidays Monthly cell phone reimbursementMonthly wellness stipend6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parentsOne Medical and Wellhub (Gympass) membershipEmployee engagement, cultural events, and trainings Discounts on garment rental and purchases for you, your partner, and friends & familyAnnual compensation review process
