Head of Account Management France

Ready to be part of the Legal Tech revolution?

Vision: As a leading software-as-a-service (SaaS) provider, Dilitrust is a global company dedicated to offering an integrated suite of legal and governance products. Our vision is to digitize legal departments worldwide. With an annual growth rate of over 40% since 2020, our ambition is to become the world's leading Legal Tech company, aiming for a valuation exceeding $1 billion by 2026.

Our Impact: From generating General Meeting reports to leveraging AI-assisted contract lifecycle management, our teams in our 8 offices across France, the US, Mexico, MEA, Germany, Spain, Italy, and Canada are the driving force behind our global success. We proudly support 2,400 customers in 64 countries, with 80% of our clientele comprising listed companies in major markets such as Europe, North America, and the Middle East.

Our Recognition: Dilitrust has been at fore front of Legal Tech innovation, being the first Legal Tech with AI features since 2022. The company is renowned for providing a positive and entrepreneurial work environment. We are honored to have received the "Happy at Work" and “Tech at Work” labels every year since 2019.

Your tasks :

As Head of Account Management – France, you will lead a team of 8 Account Managers focused on driving upsell and cross-sell initiatives within our existing customer base. Your leadership will be instrumental in increasing customer value, driving adoption of our solutions, and contributing to our ambitious growth objectives in France.

• Define and implement the national account management strategy in alignment with DiliTrust’s global commercial goals
• Lead, coach, and develop a high-performing team of 8 Account Managers, fostering a culture of performance and customer-centricity
• Establish clear KPIs and guide the team to meet or exceed upsell and cross-sell targets across our product suite
• Collaborate closely with Product, Marketing, Customer Success, and Sales to ensure a seamless customer journey and long-term satisfaction
• Build strong relationships with key clients to understand their evolving needs and identify new revenue opportunities
• Analyze performance metrics, pipeline trends, and client feedback to continuously optimize the team’s approach and results
• Champion a data-driven sales culture with structured reporting, forecasting, and pipeline management

Your Profile:

• 10+ years of experience in Account Management, or Sales, ideally in a SaaS environment
• Proven experience in managing and developing high-performing teams
• Strong understanding of B2B client retention, expansion, and solution selling
• Fluent in French and English, with excellent communication and negotiation skills
• Analytical, strategic thinker with a hands-on leadership style
• Comfortable working in a fast-paced, high-growth environment

Our values:

At DiliTrust, our values guide everything we do. Trust is our foundation, ensuring transparency and integrity in every action.
We promote inclusion, fostering a culture of empathy, diversity and belonging, where everyone's voice is valued.
We foster a hands on spirit, encouraging initiative, resilience and action-oriented thinking to meet challenges.
We strive for excellence, constantly pushing boundaries to drive innovation, and demonstrating generosity in all our endeavors.
Above all, we succeed as a team, united by a common goal: collaboration.

 

What we offer:

• Join a fast-growing company in a friendly, international environment (offices in France, Italy, Spain, Canada, Germany, USA Dubai ...
• Our "Remote Policy" guarantees that you can find the right balance between "Onsite" and "Remote";
• Last but not least, all the day-to-day benefits of the CSE, luncheon vouchers, profitsharing bonuses …

More info :

Location: Paris

Seniority: 10+ years of experience

Type of contract: Full time, hybrid or remote