Offer & Onboarding Senior Specialist

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused. 

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. 

 We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you. 

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our P&C Team and advance your career as a
 

Offer & Onboarding Senior Specialist

In this role You will:

• Understand the relevant procedures and processes for the relevant businesses, as well as the internal processes.

• Provide first line support to customers as and when required and respond to inbound queries.

• Perform transactions and manage associated tasks related to requistion and offer management, pre-employment checks and job-related data service requests.

• Perform the review and approve steps to ensure these are in line with policy and established.

• Deliver record and document image management services according to agreed performance targets and statutory legal, fiscal or regulatory obligations.

• Ensure that candidate, employee and organisation data integrity is maintained during workforce administration processing, following data management processes and procedures.

• Identify, raise and apply continuous improvements to services.

• Work closely with other Operations & Advisory team members within the PC&C Operations & Advisory to ensure that overall operational objectives are met, ideas shared and lessons learnt. This means discussions with Offer & Onboarding SMEs, PC&C GEEs, CoEs and Talent Acquisition.

• Own incoming requests, updates, issues and partner concerns related to own area and pro-actively set-up own priorities and support the team.

• Ensure and review that the processes in relevant are performed in line with the service commitment guidelines.

• Reflect to business needs by suggesting new insights on process improvement – foresee some business needs and pro-actively address them.

• Ensure that team is informed about process changes.

• Support process improvements and updates, ensuring process documents are updated and maintained on the relevant site..

• Coordinate the resolution of blockers

What You will need to be successful:

• Demonstrated ability to administer People and Culture systems and processes efficiently and effectively

• Able to triage and provide basic and advice and support to remote access population and knows when to seek support from senior colleagues.

• Strong customer service skills

• Digital fluency – strong systems and computer skills and experience across full spectrum of Office programmes and analytical support tools.

• Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to provide accurate and timely information to inform business decisions

• Risk Management – acts with high level of integrity and respect for data privacy. Takes steps to mitigate against risks in this space and knows when to call out any concerns.

• Solutions focus – seeks to identify solutions and make improvements to processes which will contribute to the business and enhance ways of working.

• Relationship management – Ability to build and maintain relationships with customers by applying skills in active listening and is able to communicate effectively (written and verbal).

• Eye for business & customer focus– keeps up to date with internal and external context, seeks to understand the relationship between their activity and the local business drivers. Aware that HR is an enabler of the business and seeks to ensure HR solutions lead to enhanced business

• Is continually enhancing self-awareness and actively seeks input from others on impact and effectiveness

• Excellent personal organisational skills – good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time

• Applies judgment and common sense- able to use insight and good judgement to inform actions taken and ensure solutions are pragmatic

• Demonstrates the BP V&Bs in every interaction

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations (Inactive), Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.