Manager of Quality Assurance

JOB LOCATION

15001 E Alameda Pkwy Aurora, Colorado 80012-1554

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Hiring Salary for this position is $109,808 - $137,261 annually.

The deadline to submit applications is July 31st, 2026. Please note, the City of Aurora will conduct ongoing screenings of applications on a first-come, first-serve basis; as soon as we determine a qualified pool of applicants exists, this position may be closed without notice.

The Manager of Quality Assurance, a civilian (or career service) member of the Aurora Police Department (APD), serves as the Quality Assurance Section Program Manager and is responsible for the management of the section, to include overseeing the identification, analysis, and execution of compliance processes within the department. Additionally, this individual will lead APD’s quality assurance and internal accountability efforts and will serve as the Quality Assurance Section representative to APD leadership and community partners. This is a supervisory position and will require management of sworn and non-sworn personnel.

PRIMARY DUTIES & RESPONSIBILITIES

• Serves as the Program Manager for department-wide quality assurance activities, including the monitoring, assessment, validation, and reporting of policy implementation, operational processes, internal controls, corrective actions, and procedural initiatives.

• Develops and communicates a strategic vision for the Quality Assurance Section, including priorities, assessment methodologies, quality standards, performance measures, and long-term continuous improvement goals.

• Leads APD’s self-assessment, self-correcting, and accountability mechanisms post-Consent Decree through developed Key Performance Indicators (KPI) and fostering of relationships with all APD stakeholders.

• Leads the development and execution of in-person policy compliance assessments to determine opportunities for improvement and risk management.

• Formulates and recommends policy and operations improvements or modifications.

• Participates in recurring policy development meetings as a subject matter expert to help develop policies from a quality assurance perspective while identifying potential gaps to mitigate risk to the department and stakeholders.

• Serves as a subject matter expert in the identification of training needs and development of training programs to address compliance issues.

• Monitors Quality Assurance Section timelines, budgets, and deliverables to ensure that responsibilities to stakeholders are completed timely and at the highest level of quality.

• Responds to a variety of inquiries requiring the interpretation of policies, assessment of policy compliance, and development of future policies and procedures.

•  Supervises and trains members of the Quality Assurance Section.

• Conducts regular meetings with staff and midyear and annual evaluations.

• Performs additional duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

• Graduation from an accredited college or university with bachelor’s degree in criminal justice, public administration, public policy, or other related field.

Experience:

• At least four (4) years of experience managing agency wide policy compliance, risk management, or similar requirement.

• At least three (3) years of experience conducting policy analysis and compliance reviews in a professional environment.

• At least two (2) years of supervisory or lead experience.

Preferred Qualifications:

•  Experience leading a diverse team of quality assurance, policy compliance, and/or risk management professionals through the development of quality assurance and compliance methodologies to reduce risk to the organization and stakeholders.
• Experience in law, research, or policy related to policing and community-police relations from a legal, criminal justice, or civil rights perspective.
• Experience conducting quality assurance and/or risk management assessments in a professional environment.
• Experience conducting policy analysis and compliance reviews in a law enforcement agency or adjacent organization.
• Experience developing key performance indicators to monitor progress towards a defined goal.
• Experience in conducting or supervising the analysis and interpretation of large and/or complex data sets.
• Experience in community relations and outreach with the demonstrated ability to build strong working relationships with diverse constituents and community representatives.
• Professional experience in a law enforcement agency.

Knowledge:

• Knowledge of organization and management practices and methods, including goal setting, program development and implementation, employee supervision, personnel management, employee relations, and team building.

• Knowledge of law enforcement data systems and analysis.

• Knowledge of Colorado State law as it relates to the operations of a law enforcement agency.

• Knowledge of operations assessments policy development methodologies, and methodologies related to compliance reviews.

Skills:

• Strong interpersonal skills.

• Supervisory skills.

• Program/Project Management skills.

• Skill in the use of office equipment, personal computers and software applications related to assigned function.

Abilities:

• Ability to establish and maintain effective working relationships with employees and citizens.

• Communicate effectively both orally and in writing.

• Direct and effectively train and supervise employees.

• Plan, prioritize and schedule work unit operations.

Licenses and Certifications Required:

• Driver License with clean Motor Vehicle Report.

WORKING CONDITIONS

Essential Personnel:

 

When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel

Physical Demands:

• Medium physical work that involves moving no more than 50 pounds with or without assistance.

• Occasional lifting, carrying, walking, and standing.

• Hand/eye coordination to operate office equipment.

• Vision for reading and interpreting documents and other written information.

• Frequent speech communication and hearing to maintain communication with employees and citizens.

• Memory to retain updated processes, complete tasks that are important but infrequent and highly technical.

• Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is unavailable.

• Judgment to ensure confidential information remains protected.

Work Environment:

• Essential duties performed primarily in an indoor office, public area setting.

• The schedule will be determined once the qualified candidate is hired and will reflect the needs of the department.

Equipment Used:

•  Frequently uses computer keyboard and telephone, fax machines, copiers and other equipment, scanners, time stamp machine, and point of sale system.

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.