Key Accounts Manager

We are seeking a Key Account Manager (KAM) to manage and grow multiple strategic accounts, driving adoption, measurable business impact, and expansion. This role blends customer success ownership, data-driven value engineering, and account-based growth support, requiring strong client-facing and analytical skills.

FieldAssist is a SaaS-based technology platform transforming the route-to-market capabilities of CPG companies across the value chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform that simplifies how sales are planned, processed, and predicted, and distribution is discovered, developed, and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 550+ CPG brands including Godrej Consumers, Saro Africa, Danone, Tolaram, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Henkel, Jockey, Emami, Philips, Ching’s and Mamaearth among others. Every day over 100,000 users reach 7.5 million outlets using FieldAssist technology- built for all. It is making the CPG industry a technology driven powerhouse.

For one in the Seat:
Responsibilities

Key Account Management
● Own multiple key accounts end-to-end as the primary point of contact.
● Manage onboarding, implementation, and ongoing execution.
● Conduct gap analysis, identify risks, and drive timely course correction.
● Engage in key client discussions to understand business needs and align solutions accordingly.
● Track post–go-live adoption, identify improvement areas, and uncover upsell/cross-sell opportunities.
● Lead MBRs/QBRs with clear, outcome-driven value articulation.

Data, Analytics & Value Engineering
● Use BI tools (Power BI, Tableau, etc.) to analyze client data.
● Build value engineering narratives highlighting ROI, productivity gains, and execution improvements.
● Monitor customer success metrics and proactively flag at-risk accounts.
● Translate insights into actionable recommendations for clients and internal teams.

Account-Based Marketing (ABM) Support
● Partner with Marketing and Sales to support ABM strategies for target accounts and new geographies.
● Provide customer insights to strengthen personalization and account-level positioning.
● Support sales cycles with data-backed narratives and account intelligence.

Required Skills & Qualifications

● 3–4+ years of experience in Customer Success or Key Account Management.
● Proven experience managing multiple enterprise or mid-market accounts.
● Hands-on expertise with Power BI, Tableau, or similar BI tools.
● Strong experience leading data-driven MBRs/QBRs.
● Excellent stakeholder management and communication skills.
● Ability to work cross-functionally with Sales, Marketing, and Product teams.