GSOC Operator

Job Title: GSOC Operator

Location: Reno, NV

FLSA: Hourly

Summary:

The GSOC Operator is responsible for supporting security teams and management by using best practices to monitor, identify, analyze, and inform customers in real-time of the threat environment. The GSOC Operator is responsible for the detailed and accurate logging and dissemination of all security-related information in an efficient and professional manner using various communication methods. The successful candidate will have a passion for customer service, teamwork, and information management.

Duties:

● Monitor for threats or potential obstacles to security teams by using threat detection intelligence tools and open source research.

● Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services.

● Dispatch emergency responses (fire, medical, bomb threat, active shooter, trespassers, surveillance detection, etc.) as requested by physical security teams.

● Monitor multiple cameras and tracking software.

● Confidently maneuver through various computer-based monitoring platforms including camera systems, access control systems, and alarm notification systems.

● Maintain accurate security records within a centralized data management system.

● Report time-sensitive security information to customers in a professional, succinct, and accurate manner via email, security logs, verbally, or text.

● Use Open Source Intelligence (OSINT) best practices to find relevant information, validate sources, and disseminate threat information efficiently and effectively to customers.

● Manage situations of a sensitive nature and maintain confidentiality.

● Perform other duties as assigned.

Qualifications:

● Familiarity with security operations or related fields is preferred.

● Previous experience in law enforcement or military is an advantage but not required.

● Problem solver, critical thinking skills, and have a self-motivated and curious approach to investigations.

● Ability to work independently and as part of a team in a high performing environment.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Must have an interest in or experience in one or more of the following: Security, Executive Protection, Intelligence, Operations, Critical Incident Management, Corporate Security, Analytics, OSINT, or Research.

Skills and Experience:

● Must be proficient in Google Suite, Microsoft Office and other database systems. Must be competent and comfortable working with email, document creation, and spreadsheet data entry.

● Ability to search for specific information on the internet and provide source verification. A basic understanding of information security is desired. Working knowledge of boolean queries, social media intelligence, and familiarity with accessing public records are a plus.

● Read, analyze, and interpret general business periodicals, professional journals and technical procedures.

● Ability to write reports and business correspondence. Ability to compose clear, concise, and grammatically correct emails.

● Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

● Maintain professional integrity and provide excellent customer service.

● Ability to interpret instructions provided in various formats, including written, verbal, diagram, or schedule.

● Ability to analyze situations, problem solve, and devise effective solutions.

● Excellent organizational and time management skills.

● Ability to handle high pressure situations and make sound decisions.

● Ability to work independently and as part of a team, especially under pressure.

Working Conditions:

● Able to work weekends, nights, holidays and irregular or extended hours. (12hr shifts)

● Able to regularly stand, walk, sit, use hands/manual dexterity, reach or stretch, stoop, kneel, crouch, speak and hear.

● Able to work well with others in a closed door environment.

● Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

● Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in high pressure situations.

● Exposure to sensitive and confidential information.

● Must maintain strict confidentiality.

Salary and Benefits:

● Base pay $38 - $42

● Pay structure per shift includes built-in overtime in accordance with Nevada state and federal laws.

● Shift length is 12 hours

● Paid sick leave

● Paid time off (PTO) accrual

● Holiday pay for select holidays

● Company 401(k) employer match

● Medical, dental and vision coverage for the employee + their dependents

● Health reimbursement arrangement

● 529 scholarship match

● Paid time off for volunteer work

● Yearly bonus program

● Life insurance policy

Employment with Keelson is at-will, meaning that you or Keelson may terminate the employment relationship at any time, with or without cause, and with or without notice.

Keelson Strategic is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status, or any other protected factor under federal, state, or local law.

Keelson Strategic is licensed in the California Bureau of Security and Investigative Services.

Private Patrol Operator # 120989