Operations Excellence Manager - Nhat Tin Logisitic

I. KEY ACCOUNTABILITIES

1. Network Optimization

• Design and continuously optimize NTL's hub-to-province line haul network - route structure, direct vs. relay routes, hub connectivity, departure frequency, vehicle/fleet allocation and network capacity.
• Reduce structural transportation cost, improve network utilization, and cut unnecessary routes / empty running distance. 

2. Transportation Performance Management & Control Tower

• Build a standardized, data-driven performance management system covering on-time departure/arrival, route adherence, vehicle utilization, delays and exceptions, backed by a centralized Control Tower dashboard.
• Drive root-cause analysis on delays and service failures, and reduce the claim / compensation rate through better exception management and accountability.

3. SOP Compliance, Standardization & Change Management

• Build, standardize and roll out operating SOPs across the transportation network, ensuring consistent execution by all relevant staff.
• Monitor compliance through audits/checklists, coach and train frontline operations teams, and drive adoption through change management.

4. Continuous Improvement & Cost Efficiency

• Identify and lead cross-functional improvement initiatives (cost, productivity, service quality) across hubs, branches and HQ functions, using structured problem-solving and data.
• Track savings delivered and productivity gains, and embed a continuous-improvement culture across the operations organization.

II. KEY REQUIREMENTS

• Proven, hands-on experience designing and optimizing a line-haul / hub-to-province transportation network at national scale (route structure, direct vs. relay, hub connectivity, frequency, fleet allocation), with a demonstrated, measurable reduction in unit cost (cost/kg, cost/shipment).
• Has personally built a KPI/data-driven transportation performance management system or Control Tower from scratch - KPI definitions, dashboards, exception alerts - with clear before/after OTD-OTA improvement.
• Experience standardizing and rolling out SOPs network-wide across multiple hubs/branches, including compliance monitoring (audits/checklists) and change management to drive frontline adoption.
• Fluent English - able to work directly with foreign management/partners.

Other Requirements:

• 5+ years of experience in operations excellence, network/transportation planning, or process improvement, ideally within an express delivery, e-commerce logistics or courier company.
• Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, Business or a related field.
• Strong data and analytical capability; comfortable working with TMS/WMS to drive decisions.
• Familiarity with continuous improvement methodologies (Lean, Six Sigma, Kaizen) is a plus.
• Strong project management and cross-functional stakeholder management skills, able to lead initiatives across hubs, branches and HQ.
• Demonstrated ability to coach frontline operations teams and lead change through resistance.