Revenue Analyst - Cavalier Resort

About Us

HEI Hotels & Resorts is proud to welcome the Marriott Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties. Situated directly on the Virginia Beach boardwalk, this premier oceanfront destination offers sweeping Atlantic views, upscale accommodations, vibrant dining experiences, and modern meeting and event space for both leisure and business travelers. As part of the dynamic Cavalier Resort campus, the hotel delivers an elevated coastal hospitality experience in one of Virginia’s most desirable beachfront communities. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $25.00 - $28.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

The revenue analyst's primary responsibility is to provide support to assigned hotels with individual transient reservations, consortia, wholesale, group builds and set up, input of rooming lists as well other miscellaneous transient needs that might vary by hotel. These tasks range from setting up new rates in brand systems/PMS, auditing rates in OTAs, hotel closure relocation needs and any potentially time-consuming repetitive tasks. The role also assists with commission processing, group projections and pick-up, and support to cover Revenue Leaders in their absence. This position is also trained to assist with implementation of base strategies and run all revenue management related reports.

Essential Duties and Responsibilities:
•    Provide reservations and revenue management support as assigned.
•    Build and monitor group masters, cutoff dates and group cancellations, releasing any unused rooms at the determined time.
•    Process and handle group or contract rooming lists and miscellaneous reservations requests by inputting data into the reservations system.
•    Read, retrieve, communicate and verify information including confirmation number to requests. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
•    Calculate and prepare rooms reports to determine sources of business using various computer systems.
•    Perform a variety of transient tasks as assigned including but not limited to building of rates in brand systems and PMS, commission processing, website audits, relocation and reservations transfers.
•    Communicate both verbally and in writing to provide clear direction to staff.
•    Comply with attendance rules of a remote employee and be available to work on a regular basis.
•    Must meet quarterly balance sheet score standards as provided by supervisor.
•    Perform any other job related duties as assigned.
Qualifications and Skills:
•    College degree or equivalent experience with 1+ year of hotel background preferred.
•    Brand experience with Marriott, Hilton or Opera/Windsurfer reservations preferred.
•    Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
•    Ability to access, read and accurately input information using a moderately complex computer system.
•    Ability to establish and maintain effective working relationships with associates, customers and patrons.
•    Ability to sit for extended periods with or without reasonable accommodation.
•    Ability to input data at a minimum of 40 WPM on a computer keyboard with or without reasonable accommodation.
•    Strong interpersonal, presentation, written and verbal communication skills required in order to communicate and present across all levels within the organization.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.