Facility Executive - Soft Services

Job Title

Facility Executive - Soft Services

Job Description Summary

Job Description

•    Manage/Supervise and monitor Soft Service aspect for HDFC – Zenith House Mahalaxmi facilities including Housekeeping, Horticulture, CRM activity, Pest Control, Waste Management and any other activity as instructed by HDFC SPOC under purview of Contract.
•    Conduct Helpdesk Ticket Analysis and submit weekly reports with challenges to close the same . 
•    Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
•    Stringent follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC .
•    Monitor and Supervise site related Soft Services Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
•    Coordinate with onsite team/ vendor  on closures of Soft Services SNAGs on weekly basis.
•    Advise Site FM on additional purchase required for enhancement of services at the site .
•    Supervise process of Housekeeping is followed to ensure a clean, health & hygienic working environment.
•    Conduct Training for vendor staff for enhancement of Soft Service experience at the site.
•    Conduct Monthly Risk Assessments of all Soft Service activities
•    Mange all relevant Report – Daily/Monthly/MMR/HBR are prepared and submitted to management.
•    Implementing best practices / innovation and sharing report on time
•    Check on pest control service effectiveness

 

 

 

INCO: “Cushman & Wakefield”