Manager, Global Clinical Solutions (Services)

Manager, Global Clinical Solutions (Services)

Location: Warsaw

Hybrid Model: 3 days per week from office

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

Global Clinical Solutions (GCS) drives the delivery of services and technology for AstraZeneca for its internal and external stakeholders The Manager II, GCS supports teams to improve process effectiveness and performance in operational processes/procedures within the department, as well as providing support and guidance in the development of processes owned by Global Clinical Solutions. Individuals with this job coordinates/leads and delivers GCS services across projects and/or other activities that enable delivery of Clinical Development programs to time, cost, and quality across all delivery models. They may be assigned one or more roles relating to the development and maintenance of processes, systems and services. All Manager II GCS, leads improvement projects as needed.

Main accountabilities:

Manager II, GCS is capable of accepting increased levels of responsibility comparing to Manager, knows all relevant procedures for their area of expertise and can participate actively in procedures creation and/or updates

• Coordinates and delivers GCS services and coordinates life cycle management and business continuity for projects services and technology. Provides expert support to user communities including
• conducting relevant process/system/tool trainings
• facilitating knowledge sharing
• establishing of best practice
• ensuring communication with relevant stakeholders across GCS and AZ
• Conducts critical analyses of processes and tools to define business usage and identifies opportunities to improve efficiency/effectiveness of systems/services/processes whilst reducing business continuity risks. Contributes to and/or develops business cases for continuous improvement projects
• Leads or manages business improvement projects according to lean principles, including planning, prioritizing, implementing and tracking delivery
• Supports the implementation of changes to improve the way various functions and teams perform
• Evaluates and monitors the performance and efficiency of programs to ensure that program implementation is on target
• Responsible for training colleagues to use continuous improvement in the new ways of working and embed change culture
• Grows capabilities, applies new approaches to improve work; and has positive impact on team performance creating learning opportunity for others
• Responsible for knowledge management of continuous improvement activities and ensuring that the knowledge is used in the selection and execution of future activities
• Advanced expertise in GCS service model delivery compared to Manager
• Mentor/role model for more junior staff, may own and / or create training material for their functional area, may be involved in or even lead recruitment activities for junior staff
• Capable of Identification of process or system issues and appropriate escalation through the study team and / or GCS
• Responsible for more complex study builds (not just eCOA but devices and Apps), adaptive designs (basket and platform builds in IRT), expansion of Veeva services
• Subject Matter Experts
• Change agents and project management across GCS, ability to increase productivity and innovation within assigned area(s) and to recognize opportunities for new ways of working

Education, qualifications, skills and experience

Essential

• University degree in related discipline, preferably in biological science or healthcare-related fields, such as medicine, nursing, or equivalent experience
• Ability to work collaboratively; proven organizational and analytical skills, and proven skills to deliver to time, cost and quality
• Excellent knowledge of spoken and written English
• Strong business communication, stakeholder management and presentation skills
• Well-developed organisational and interpersonal skills
• Ensures risks and issues management to ensure effective delivery. Expertly utilises escalation routes and governance to gain traction and deliver rapid solutions
• Shares lessons learned and best practice recommendations with relevant stakeholders to drive continuous improvement
• Builds relationships and achieve results without line management input
• Curious and self-motivated
• Min. 18 months of experience at Manager, GCS level or equivalent experience
• Good understanding of technology landscape and clinical research process in AZ, operating models and interdependencies between systems and functions
• Project management skills - ability to independently manage study vendor(s) or processes, using appropriate tools

Desirable

• Expert in their relevant area (study management area, vendor, study stages, activity, continuous improvement)
• Experience of utilizing standard process improvement methodologies (e.g. Lean Six Sigma) to identify root causes of process issues and identify areas of process improvement
• Some experience of Quality Systems and Quality Management, including process definition and process improvement, ideally within an Information Systems environment
• Experience in multiple fields of clinical development
• Understanding ICH GCP guidelines in relation to study delivery
• Experience of working in a global organisation with complex/geographical context

What we offer:

Welcome to Warsaw Site, one of over 400 sites here at AstraZeneca, providing a collaborative environment where everyone feels comfortable and able to be themselves is at the core of AstraZeneca’s priorities, it’s important to us that you bring your full self to work every day.

To help you maintain your best self, here’s a sneak peek into some of the things this site provides for you:

• The best team to support you,
• Multisport card,
• Pension plan,
• Life insurance,
• after-work events,
• private medical care
• lunch card,
• bright and spacious environment,
• sustainable office working environment.

Please note that we are working in a hybrid model of 3 days per week from the office in Warsaw

Date Posted

13-sie-2026

Closing Date

26-sie-2026

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.