- Location
- Four Seasons Naples, United States of America
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.Summary:
This position is dedicated to providing exceptional quality service to our guests. The main responsibility of this role is to serve guests' needs by providing expert knowledge of food menu items, wine, spirits, and mixed drinks, as well as information regarding preparation methods.
Qualifications:
2+ years of serving experience, preferably within a luxury hotel and/or high-end restaurant environment.
Working knowledge of Micros POS system is preferred.
Strong interpersonal and personal presentation skills are required.
Guest-focused mentality and understanding the importance of guest’s preferences.
Strong problem-solving, decision-making and conflict resolution skills.
Confident, outgoing personality and a can-do approach to any request.
Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.
Main Responsibilities:
Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sale system; check completed orders with the guest’s original order; anticipate guest needs, ascertain satisfaction, and offer suggestions.
Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner.
Upsell patrons on higher priced wine and food items to achieve the sales goals of the department.
Responsible for accurately closing guest checks and processing cash and credit card payments.
Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service.
Follow all health and safety regulations, restaurant standards, and daily side work.
Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.
