- Location
- Petaling Jaya (First Avenue), Malaysia
- Type
- Full-time
- Department
- Finance
- Seniority
- Senior
- Experience
- 7+ years
- Education
- Bachelor
- Source
- Workday
Description
Who We Are
GXBank is the FIRST digital bank in Malaysia approved by Bank Negara Malaysia (BNM). Backed by Grab, our mission is simple yet powerful: to leverage cutting-edge technology to serve the unserved and underserved—the everyday Malaysians and MSMEs who need it most.
We are a team driven by passion, innovation, and a shared purpose to redefine the financial landscape. If you're tired of legacy systems and want to build something that truly matters, you belong here.
What You'll Be Doing:
Oversee our end-to-end Business Banking operations on our digital platform, managing everything from seamless account openings to corporate loan applications.
Partner closely with our Product, Business, and Customer Experience teams to build highly scalable, digital-first workflows that make banking a breeze for our customers.
Serve as the go-to expert for complex operational challenges and edge-cases, ensuring our customers always feel heard and supported.
Dive deep into operational data to uncover insights, spot trends, and drive smart, targeted efficiency improvements.
Lead our quality assurance efforts and audits, ensuring we meet all BNM regulatory standards while still moving fast and innovating.
Proactively spot potential operational hiccups before new products or systems launch, ensuring a flawless rollout every time.
Drive ongoing process improvements, closing risk gaps and building rock-solid control measures across the board.
Provide dedicated operational support for major business and corporate projects, ensuring everyone is aligned and moving toward the same goals.
Who We Are Looking For:
Possess 7 years of experience in Business Banking Operations, especially exposure in MSME (Micro, Small & Medium Enterprises) portfolios.
Bachelor's degree in Business Administration, Finance, Economics, Engineering, or a related field.
Strong background in processing business loan applications and a thorough understanding of regulatory requirements and compliance standards governing MSME banking.
Proven track record in operational risk management and love building robust safeguards (like maker-checker frameworks and tight access controls).
Comfortable setting KPIs, analyzing complex workflows, and constantly finding ways to optimize how we work.
Excel at managing complex escalations, removing operational bottlenecks, and finding creative solutions to tough problems.
Leading by example, and you genuinely enjoy training, guiding, and elevating the operations team around you.
Interpersonal skills and can collaborate seamlessly with everyone from Product Managers to Customer Service reps.
