Member Relations - Mews House Mayfair, Central London (4 Month FTC)

The Role… 

At Soho House, as Member Relations you will act as a key point of contact for our members, ensuring that every interaction reflects the exceptional standards and personalised service of the club. You will support the full member journey — from onboarding and engagement to retention — while fostering a welcoming, attentive, and professional environment throughout. 

This is a guest-facing role that requires excellent interpersonal skills, attention to detail, and a genuine passion for hospitality and community building. 

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What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

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Key duties…

• Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support. 
• Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience. 
• Support onboarding of new members, including welcome communications, tours, and orientation. 
• Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback. 
• Assist with the coordination of member events, reservations, private bookings, and special requests. 
• Work closely with front-of-house, events, and operations teams to ensure seamless service delivery. 
• Actively gather and log feedback from members, escalating suggestions or issues to relevant departments. 
• Champion the club’s values, brand tone, and member-first approach in every interaction. 
• Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking. 

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What we are looking for...

A successful Member Relations for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. 

• 2+ years in a hospitality, concierge, membership, or guest relations role 
• Exceptional interpersonal and communication skills 
• Polished, professional demeanour with a genuine service mindset
• Strong administrative skills and experience using CRM or database systems
• Ability to stay calm and resourceful under pressure
• High attention to detail and confidentiality 
• A passion for people and delivering memorable member experiences 

 Physical Requirements: 

• Must be over the age of 18 
• Must be able to seize, grasp, turn and hold objects by hand 
• Able to work on your feet for at least 8 hours 
• Occasionally kneel, bend, crouch and climb as required