- Salary
- $40k – $65k/yr
- Location
- Baltimore, Maryland
- Workplace
- Remote
- Department
- DN
- Source
- Lever
Description
About Us
Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. We are committed to exceptional client care, professional training, and creating memorable travel experiences. Our team thrives in a supportive environment where individuals can grow into skilled professionals in the tourism and hospitality industry.
Position Overview
We are looking for a Travel Customer Representative to join our team. In this role, you will assist clients with their travel needs, provide excellent service, and ensure every detail of their trip is handled with care. This is a remote position ideal for those passionate about travel and helping others plan meaningful experiences.
Key Responsibilities
Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities
Deliver professional customer service through phone, email, and online platforms
Research, prepare, and present travel options that align with client preferences
Assist with reservations, booking confirmations, and itinerary management
Maintain accurate records and follow up with clients to ensure satisfaction
Stay informed about industry updates, promotions, and supplier resources
Collaborate with team members to ensure seamless client experiences
Qualifications
Prior experience in customer service, travel, or hospitality preferred
Excellent verbal and written communication skills
Ability to multitask and manage multiple client needs simultaneously
Comfortable working in a fully remote setting with minimal supervision
Strong problem-solving and follow-up skills
Proficiency with email, online forms, and booking tools
Must be 18+ with a reliable computer and internet connection
Passion for travel and helping others plan memorable experiences
What We Offer
Flexible, remote work schedule
Training and ongoing professional development
A supportive and positive team culture
Access to exclusive travel industry tools and resources
Opportunities for incentive-based earnings and travel perks
Work Environment
This is a remote position offering flexibility, growth opportunities, and the chance to work in a dynamic, rewarding travel agency environment.
Skills
Customer Service
